Sales Support Engineer (m/f/d)

Softgarden; Vlissingen; On-site; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Broad responsibilities

International environment

Job summary

RENK Benelux seeks a Sales Support Engineer to be the operational and technical backbone of the commercial team, translating customer requests into accurate quotations and efficient orders.

You will coordinate the complete commercial support process from inquiry to invoicing, working with Sales Engineers, Service Engineers, suppliers, and customers to ensure professionalism and timely execution of projects across the RENK Marine organization.

Qualifications

• Bachelor's degree or equivalent in a technical discipline.
• Fluent Dutch and English, written and spoken.
• Experience in maritime, mechanical engineering, or industrial service preferred.
• Ability to coordinate multiple projects and meet deadlines.
• Strong interpersonal and proactive problem-solving skills.
• ERP and Office software experience advantageous.

Responsibilities

• Provide commercial support and quotations throughout the sales process.
• Coordinate technical information and ensure timely follow-up with customers.
• Serve as primary contact for quotations, orders, delivery status, and after-sales support.
• Define scope for spare parts and field service activities with engineering and service teams.
• Request supplier quotations, evaluate proposals, and issue purchase orders.
• Oversee complete order process from confirmation to invoicing and closure.
• Maintain customer records, sales forecasts, and backlog data.
• Communicate project status and shipping documentation to customers.
• Escalate complex technical issues and support warranty cases with suppliers.

Skills

Dutch fluency

English fluency

Planning & Organization

Communication skills

ERP & Office software

Education

Bachelor's degree in Mechanical/Maritime/Mechatronics or related field

Tools

ERP systems

Microsoft Office

Job description

Position Overview

The Sales Support Engineer is the operational and technical backbone of the commercial organization. Working closely with the Sales Engineers, Service Engineers, suppliers, and customers, you ensure that customer requests are translated into accurate quotations and efficiently executed orders.

You are responsible for coordinating the complete commercial support process—from customer inquiry and quotation to purchasing, order administration, delivery, and invoicing. Your technical understanding, attention to detail, and customer-focused approach ensure that every project is executed efficiently and professionally.

The reporting line is directly to the Managing Director of RENK Benelux, while you will work closely with the global RENK Marine sales and service organization.

Key Responsibilities

• Commercial Support: Support the Sales Engineers throughout the complete sales process by preparing quotations, coordinating technical information, and ensuring timely follow-up.
• Customer Relationship Management: Serve as the primary point of contact for customers regarding quotations, orders, delivery status, and after-sales support.
• Quotation Management: Manage the complete quotation process by analysing customer requests, defining the required scope, and preparing value-based commercial proposals.
• Technical Coordination: Determine the required scope for spare parts and field service activities and coordinate internally with engineering and service departments.
• Supplier Management: Request quotations from suppliers, evaluate commercial proposals, prepare purchase orders, and monitor supplier performance and deliveries.
• Order Management: Coordinate the complete order process from order confirmation through purchasing, logistics, delivery, invoicing, and project closure.
• Customer Communication: Keep customers informed throughout the execution process regarding order progress, delivery schedules, shipping documentation, and project status.
• Technical Customer Support: Provide first-line technical support for products, spare parts, and service activities, escalating complex issues where required.
• Claims Management: Coordinate customer claims and warranty cases with suppliers and internal stakeholders to ensure timely resolution.
• Sales Administration: Maintain accurate customer records, order backlog, sales planning tools, and commercial forecasts to support efficient business operations.
• Continuous Improvement: Contribute to improving commercial processes, customer satisfaction, and operational efficiency within the organization.

Qualifications

• Educational Background: Bachelor's degree or equivalent working and thinking level in Mechanical Engineering, Maritime Engineering, Mechatronics, or another relevant technical discipline.
• Languages: Fluent in Dutch and English, both written and spoken.
• Experience: Experience in the maritime, mechanical engineering, or industrial service sector is preferred.
• Planning & Organization: Able to coordinate multiple projects simultaneously while maintaining accuracy and meeting deadlines.
• Communication Skills: Strong interpersonal and communication skills with a proactive and solution-oriented attitude.
• ERP & Office Software: Experience working with ERP systems and Microsoft Office is considered an advantage.

What We Offer

• Broad Responsibility: Own the complete commercial support process from customer inquiry to successful project completion.
• Small, Professional Team: Become part of an experienced and collaborative team where your contribution has a direct impact on customer satisfaction.
• Career Development: Access training and development opportunities within the international RENK Group.
• International Environment: Work closely with customers, suppliers, and colleagues across the global RENK Marine organization.
• Industry Leadership: Join a company recognized worldwide for its expertise in marine propulsion technology and after-sales service.

Compensation and benefits

More than competitive fixed monthly salary. Besides a fixed salary, we offer excellent secondary employment conditions in accordance with the collective labour agreement for the Metal Working Industry (CAO Metaalbewerkingsbedrijf). This includes 38 days of annual leave, PMT pension, and opportunities for professional development through internal and external training courses within the RENK Group.