Sales Support Employee

Jobylon AB; Horst; On-site; EUR 40,000 - 46,000; Full time

Benefits offered by this job

25 vakantie- en 13 ADV-dagen

Uitstekend pensioenregeling

Reiskostenvergoeding (€0.25 per km)

Arbeidsklimaat in een dynamisch team

Job summary

Jobylon AB in Limburg zoekt een Sales Support Employee die offertes en orders soepel laat verlopen. Je beantwoordt vragen van klanten en collega’s, verwerkt data nauwkeurig en werkt nauw samen met Logistiek, Productie en Verkoop.

Je ondersteunt accountmanagers met administratieve en commerciële taken en bewaakt levertijden, prijzen en orderstatus. Je signaleert knelpunten en levert proactieve verbeteringen met een gestructureerde aanpak.

Qualifications

• MBO Level 4 werk- en denkniveau, bij voorkeur commercieel ingesteld
• Sterke communicatieve vaardigheden en uitstekende beheersing van het Nederlands
• Je houdt van structuur en kan meerdere taken coördineren
• Proactief en zoekt voortdurend naar verbetering en optimalisatie
• Flexibel en in staat snel te schakelen tussen prioriteiten en stakeholders
• Ervaring met MS Office en ERP-systemen
• Nauwkeurig, georganiseerd en presteert goed onder druk

Responsibilities

• Behandel offertes en orders; monitor processen
• Verwerk aanvragen via telefoon en e-mail
• Maak standaardoffertes en houd klant-, offerte- en ordergegevens up-to-date
• Onderhoud nauw contact met interne afdelingen (Logistiek, Productie, Shipping)
• Communiceer met klanten en collega’s over producten, prijzen, levertijden en verzending
• Identificeer knelpunten enlever verbeteringen door
• Neem initiatief in het optimaliseren van processen en werkwijzen

Skills

Strong communication

Dutch language proficiency

Organizational skills

Multitasking

Proactive

Process improvement

Flexibility

Accuracy

Under pressure

Education

MBO Level 4 work and thinking level, commercial field preferred

Tools

MS Office

ERP systems

Job description

Als Sales Support Employee, you make sure that quotations, orders and planning processes run smoothly. You answer questions from customers and colleagues, process data accurately, work closely with internal departments such as Logistics, Production, and Shipping and support account managers with administrative and commercial tasks. In this role, you are an important link that helps keep everything running efficiently.

This is what you will do as a Sales Support Employee:

• Accept, process, and monitor quotation requests and orders;
• Process orders and requests received by phone and email;
• Prepare standard quotations and keep customer, quotation, and order records up to date; Answer customer questions about orders, delivery times, invoices, and quotations;
• Maintain close contact with internal departments (Logistics, Production, Shipping) to monitor progress;
• Communicate with customers and colleagues about products, prices, order status, shipping dates, and possible delays;
• Identify process bottlenecks and actively contribute to improvements;
• Take initiative in optimizing processes and ways of working

• MBO Level 4 working and thinking level, preferably in a commercial field;
• Strong communication skills and an excellent command of the Dutch language;
• You enjoy creating structure and coordinating multiple tasks and activities;
• You are proactive and continuously look for ways to improve and optimize processes;
• You are flexible and able to switch quickly between different priorities and stakeholders:
• Experience in MS Office and ERP systems;
• Accurate, well-organized and able to perform well under pressure;

What we offer:

• A salary between €3,625 and €4,081 gross per month (full-time), based on the Metalworking Industry Collective Labour Agreement (CAO Metaalbewerkingsbedrijf)
• 25 vacation days and 13 ADV days based on full-time employment
• An excellent pension scheme
• Travel allowance (€0.25 per kilometre)
• A great working atmosphere in a dynamic and supportive team