Sales Support Assistant

Werkis; Almere; Hybrid; EUR 39,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Travel allowance

Performance bonus

29 days leave

Training opportunities

Pay frequency options

Job summary

Werkis seeks a Sales Support Assistant to manage orders for assigned accounts in a European production centre. You will coordinate the full order cycle, liaise with sales, logistics and internal teams, and maintain high customer satisfaction in a global B2B setting.

With a background in sales order management and ERP proficiency, you will contribute to process improvements while enjoying a hybrid work arrangement and performance-based bonuses.

Qualifications

• MBO4/HBO level in commercial or administrative field.
• At least 3 years’ experience in sales order management, customer service or back-office roles.
• Experience in international B2B environment.
• Knowledge of ERP systems, INCOTERMS and administrative processes.
• Good command of spoken and written English.

Responsibilities

• Process customer orders for your own accounts.
• Coordinate the entire order process from forecast to documentation.
• Maintain daily contact with customers to ensure satisfaction.
• Process invoices, complaints and credit limits; contribute ideas to improve order processes.

Skills

Sales order management

Customer service

International B2B

ERP systems

INCOTERMS

English

Team player

Proactive

Education

MBO4/HBO

Job description

Are you ready to take the next step in your career within an international manufacturing environment? Do you have an eye for quality and the ambition to really make a difference? Then this is the challenge you’ve been looking for!

As a Sales Support Assistant, you’ll be working in the Customer Service department. You’ll manage the entire order process for your own accounts. In this role, you’ll have frequent contact with (international) customers. You’ll ensure that customer orders are processed correctly and on time, and that all agreements are honoured. With your customer-focused approach, you’ll build strong, long-term customer relationships. In addition, you will liaise daily with colleagues in Sales, Logistics and other internal departments to strengthen collaboration and continuously optimise business processes.

Your responsibilities as a Sales Support Assistant:

• You will process customer orders for your own accounts
• You will coordinate the entire order process, from forecast planning through to the associated order documentation
• You will be in daily contact with your own customers to maintain high levels of customer satisfaction
• You will process invoices, complaints and credit limits
• You will contribute ideas on how to organise the order processes more efficiently about the client

Bedrijfsomschrijving

You will be working at a European production centre belonging to a group of Japanese origin that operates globally in the silicone sector. The Almere site has played a central role since 1989. The organisation invests heavily in its people; the working atmosphere is open and colleagues support one another.

Wij bieden

• Contract with the prospect of permanent employment
• A salary between €3,500 and €4,200 based on a 39-hour week
• Travel allowance of €0.23 per km
• Option for hybrid working
• Performance-based bonus scheme
• 29 days’ annual leave
• Training opportunities via Werkis
• The choice of weekly or fortnightly pay

Wij vragen

• A minimum of MBO4/HBO level of working and thinking, preferably in a commercial or administrative field.
• At least 3 years’ experience in sales order management, customer service or commercial back-office roles.
• Experience within an international B2B environment.
• Knowledge of ERP systems, INCOTERMS and administrative processes.
• Good command of spoken and written English.
• A team player with a proactive and solution-oriented mindset.