Sales Specialist

rag & bone, Inc.; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

rag & bone, Inc. in Amsterdam is seeking a Sales Specialist who delivers a best-in-class customer experience, leveraging extensive product knowledge and personalized clienteling.

You will take ownership of the customer journey, embody the rag & bone brand aesthetic, and contribute to a one-brand, one-service experience across interactions. You will support floor sets and merchandising, drive sales performance, and adhere to store policies while collaborating with the team to maintain an

Qualifications

• Previous experience in contemporary or luxury fashion sales/clienteling preferred.
• Ability to lift at least 30lbs and perform related physical tasks as required.
• Availability to work per the needs of the business.
• Flexibility to maintain a variable schedule.

Responsibilities

• Support a best in class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and personal relationship with each customer/client
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody a strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store Management

Skills

Authentic

Customer Focus

Brand Understanding

Interpersonal Savvy

Listening & Energy

Time Management

Drive for Results

Ethics & Integrity

Relationship with Manager

Self-Awareness

Fashion Sense

Team Collaboration

Job description

Overview

The Sales Specialist role is very important to the operation of the store environment. This position ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store. This individual supports company and management initiatives/direction while ensuring adherence to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex schedule and hours are given based of the needs of the business.

Core Competencies

Personal and Interpersonal Skills

• Authentic
• Compassion and Understanding Others
• Composure
• Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
• Self-Awareness
• Peer Relationships

Energy and Drive

• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor

Key Roles and Responsibilities

Customer and Brand Experience

• Support a best in class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store Management

Maintain Operational Excellence

• Policy and Procedure
  • Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints
• IT Systems
  • Accurately process Point of Sale transactions

Personal Excellence

• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers

Experience/Capabilities

• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
• Availability to work per the needs of the business