Retail Sales Associate

PUMA Group; Utrecht; On-site; EUR 40,000 - 60,000; Full time

Job summary

PUMA Group in Utrecht is seeking a dynamic Sales Manager to lead sales and drive profitability in the store. The successful candidate will ensure high customer service standards, manage inventory, and oversee store operations to maintain visual merchandising.

Ideal candidates will possess strong communication skills, excellent product knowledge, and self-leadership abilities. A passion for retail and a drive to excel in a team environment is essential.

Qualifications

• Proven ability in sales management, achieving KPIs and profitability goals.
• Exceptional customer service skills and conflict resolution capabilities.
• Strong product knowledge, understanding quality and care rules.

Responsibilities

• Drive and achieve sales and profitability goals.
• Ensure high standards of customer service on the sales floor.
• Oversee daily store operations, including opening and closing procedures.
• Manage stock levels and conduct inventory counts.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports.

Skills

Sales Management

Customer Service

Inventory Management

Visual Merchandising

Communication Skills

Self-Leadership

Tools

Retail software

POS systems

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

YOUR MISSION

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.

YOUR TALENT

• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-solving & strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self-Leadership: Ability to work independently and efficiently, and be able to manage own emotions and challenges.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.