Sales Specialist

Rag & Bone; Amsterdam; On-site; EUR 26,000 - 38,000; Full time

Job summary

Rag & Bone in Amsterdam seeks a Sales Specialist to ensure a premium in-store experience. You will engage clients with product expertise, build lasting relationships, and embody the Rag & Bone brand aesthetic through styling and service.

You will support merchandising and floor sets while driving sales and contributing to store KPIs in a luxury retail environment.

Qualifications

• Proven customer service experience in fashion or luxury retail.
• Ability to build personalized relationships with clients.
• Strong knowledge of current fashion and Rag & Bone brand aesthetics.
• Demonstrated selling skills and achievement of sales targets.

Responsibilities

• Deliver best-in-class customer service with extensive product knowledge.
• Own the customer experience and build personal relationships with clients.
• Display Rag & Bone brand philosophy through styling and service.
• Support floor sets and merchandising as needed to maintain brand standards.
• Consistently meet or exceed sales KPIs and contribute to store goals.

Skills

Customer service

Clienteling

Product knowledge

Sales skills

Brand experience

Job description

Overview

The Sales Specialist role is very important to the operation of the store environment. This position ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store. This individual supports company and management initiatives/direction while ensuring adherence to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex schedule and hours are given based of the needs of the business.

Core Competencies

Personal and Interpersonal Skills

• Authentic
• Compassion and Understanding Others
• Composure
• Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
• Self-Awareness
• Peer Relationships

Energy and Drive

• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor

Key Roles and Responsibilities

Customer and Brand Experience

• Support a best in class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store Management

Maintain Operational Excellence

• Policy and Procedure
  • Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints
• IT Systems
  • Accurately process Point of Sale transactions

Personal Excellence

• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers

Experience/Capabilities

• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
• Availability to work per the needs of the business