Senior Sale Associate

MCARTHURGLEN; Roermond; Sur place; EUR 25 000 - 38 000; Plein temps

Résumé du poste

Kenzo Roermond is seeking a Senior Sales Associate to welcome clients, understand their needs, and guide them through product selections with expert fashion knowledge. You will build long-lasting relationships, manage CRM details, and ensure a premium brand experience in-store.

You will drive sales, contribute to KPIs, participate in training, and uphold Kenzo’s visual standards while staying current with trends and stock management. This role emphasizes teamwork and brand storytelling.

Qualifications

• Excellent customer service and communication skills.
• Strong interest in fashion trends and brand storytelling.
• Ability to meet sales targets and KPIs.

Responsabilités

• Welcome clients and build rapport to assist in selecting the right products.
• Process sales confidently and professionally while maintaining client relationships.
• Gather CRM details to build a client book and follow up.
• Maintain store standards and visual merchandising in line with Kenzo guidelines.
• Stay updated on fashion trends and product lines through training.
• Support stock control and merchandise in store.

Connaissances

Customer service

Sales

Communication

Brand storytelling

CRM

Description du poste

Senior Sale associate

KEY RESPONSIBILITIES:

As a sales associate for Kenzo store Roermond, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Your role :

• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
• Support the control and management of stock

A business contributor :

• Achieve sales targets and KPIs and contribute to the Point of Sales' action plans
• Communicate high quality feedbacks to Managers (in Store)
• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)

A client developer :

• Master the selling ceremony (from welcoming to after sales services) to all Clients
• Master a perfect knowledge of product's information (collection, season, composition, etc.) and brand storytelling - Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)

A buddy and team player :

• Demonstrate team spirit and help others improve their skills (especially towards new joiners)
• Demonstrate autonomy and commitment to guarantee a business continuity at any time