Sales Assistant - Amsterdam

Golden Goose; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

A luxury fashion brand in Amsterdam seeks a Sales Assistant (Style Maker) to enhance customer experience by assisting clients in creating personalized looks. The role involves providing product insights, maintaining store presentation, and building lasting customer relationships. The ideal candidate has 1-3 years in luxury retail, strong communication skills, and the ability to adapt to evolving business needs. Fluency in English is essential, and knowledge of additional languages is a plus.

Qualifications

• Minimum 1-3 years of relevant experience in luxury retail.
• Self-motivated with a positive attitude.
• Ability to adapt to evolving business needs.

Responsibilities

• Assist customers in crafting their ideal looks.
• Engage in the sales process with product insights.
• Maintain store presentation and inventory standards.

Skills

Fluency in English

Professional selling techniques

Strong interpersonal skills

Customer focus

Team player

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

• Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce
• Minimum 1-3 Years Of Relevant Experience In Luxury Retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.