Sales Advisor 5-12h

COS; Amsterdam; On-site; EUR 21,000 - 26,000; Part time

Benefits offered by this job

Staff discount 20%

HIP program

Pension

Annual leave 25 days

Employee Assistance Program

Job summary

COS in Amsterdam is seeking a Sales Advisor to warmly greet customers and embody our brand. You will provide high-level service across the shop, assist at the cash desk, fitting rooms, and floor, and help with deliveries and stock replenishment.

You’ll work a part-time schedule (16-24 hours/week) with benefits included, such as staff discounts, HIP, pension and wellbeing support. Prior retail experience is nice but not mandatory.

Qualifications

• Customer-focused and delivering excellent service.
• Adaptable and flexible to changing priorities.
• Proactive and action-oriented with strong initiative.
• Strong communicator who listens and clarifies needs.
• Eager to learn and responsive to feedback.
• Brand enthusiast with passion for COS collections.
• Flexible schedule incl. evenings and weekends.

Responsibilities

• Greet customers and provide high-level service.
• Assist at cash desk, fitting rooms and on the shop floor.
• Process deliveries and replenish stock.
• Merchandise latest garments on the shop floor.
• Collaborate with team to create welcoming customer experiences.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences that showcase the best ofour brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity withfabricsare nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is aflexpart-time positionwithan average of 16-24 hours per week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.

• a20% staff discount across all H&M Group brands-available both in-store and online.
• Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere .

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave
• Employee Assistance Program to support a healthy work-life balance
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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