Sales Advisor 21h

Stories; Amsterdam; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

20% staff discount

H&M Incentive Program (HIP)

25 days annual leave

Employee Assistance Program

Company pension scheme

Job summary

& OTHER STORIES is seeking a Sales Advisor in Amsterdam to greet customers, deliver warm, high-level service, and assist across cash desk, fitting rooms, and shop floor. You will process deliveries, replenish stock, and merchandise new garments while guiding customers through their journey with enthusiasm.

Previous customer service experience is helpful but not required; adaptability, strong communication, and a passion for fashion are valued traits for this role.

Qualifications

• Customer-focused and able to engage customers with warmth and helpfulness.
• Adaptable and flexible to changing priorities and customer needs.
• Proactive and willing to take initiative with quality in mind.
• Clear communication and active listening to understand customers.
• Open to feedback and growth opportunities.
• Passion for the brand and products for meaningful customer interactions.
• Willing to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and be the friendly face of the brand on the shop floor.
• Provide high-level service from conversations to cash desk and fittings.
• Assist with deliveries, stock replenishment and merchandising of garments.
• Guide customers through their journey with genuine assistance and proactive service.
• Collaborate with the team to create welcoming and inspiring moments.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

Action-oriented: Proactive and driven to take initiative and get things donewith quality.

Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

Understandingof store operations & customer service skills frompreviousretail experience

Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timeposition with a contract of 21hours a week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere .

In addition to this,Netherlands-based colleagues also receive:

25 daysof annual leave

Employee Assistance Program to support a healthy work-life balance

Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear-all equally important for the whole look.