Sales Administrator

OSW Benelux; Helmond; On-site; EUR 30,000 - 42,000; Full time

Job summary

OSW Netherlands BV is seeking a Sales Support Administrator to back the Belgian market from our office in Helmond, Netherlands. You will be the first contact for customers, manage accounts, process orders, and support the sales team with administrative tasks in a fast-paced, international environment.

The role requires proficiency in French and Dutch (Flemish), good English, and prior experience in sales support or customer service.

Qualifications

• Previous experience in sales support, customer service, or administrative role.
• Strong organisational skills with attention to detail.
• Experience using CRM systems and Microsoft Excel.

Responsibilities

• Manage customer accounts in CRM and internal systems.
• Process customer orders and verify pricing and payments.
• Support Belgian customers via phone, email, and webshop.
• Inform customers about order status, deliveries, and payments.
• Coordinate with Sales, Finance, Warehouse, and Operations.
• Support sales team with admin tasks, reporting, and documentation.
• Handle after-sales inquiries and resolve issues professionally.

Skills

French

Dutch

English

CRM proficiency

Order processing

Customer service

Administrative experience

Tools

CRM systems

Microsoft Excel

Job description

Helmond, Netherlands | OSW Netherlands BV

Join OSW Netherlands BV and be part of one of Europe's fastest-growing renewable energy companies. We are looking for a Sales Support Administrator to support our Belgian market from our office in the Netherlands.

As the first point of contact for our customers, you will play a key role in delivering an excellent customer experience, supporting the sales team, and ensuring smooth order processing across Belgium.

Your responsibilities

• Manage customer accounts and maintain accurate information in our CRM and internal systems.
• Process customer orders and verify order, pricing, and payment details.
• Provide professional support to Belgian customers via phone, email, and webshop.
• Keep customers informed about order status, deliveries, and payments.
• Coordinate with Sales, Finance, Warehouse, and Operations to ensure efficient order fulfilment.
• Support the sales team with administrative tasks, reporting, and documentation.
• Handle after-sales enquiries, customer claims, and resolve issues in a professional and customer-focused manner.

What we're looking for

• Professional proficiency in French and dutch (Flemish) - (written and spoken).
• Good command of English and Dutch.
• Previous experience in sales support, customer service, or an administrative role.
• Strong organisational skills with excellent attention to detail.
• Comfortable using CRM systems, Microsoft Excel, and other business applications.
• A proactive, solution-oriented, and customer-focused mindset.
• Ability to work effectively in a fast-paced international environment.
• Be part of the fast-growing renewable energy industry.
• Work in an international and collaborative team.
• Play a key role in supporting customers across the Belgian market.
• Opportunities for professional growth and development.
• Contribute to the energy transition and a more sustainable future.

If you're looking for a role where you can combine customer service, organisation, and teamwork while making a real impact, we'd love to hear from you.