RWAMS - Security Officer

Rosewood Hotel Group; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

Paid time off

Complimentary room nights

Learning and development opportunities

Parental leave

Job summary

Rosewood Amsterdam is actively seeking a Security Officer to help create a safe, welcoming environment for guests and colleagues. You will combine professional security expertise with genuine hospitality, acting as protector and ambassador of the Rosewood experience.

You’ll conduct patrols, monitor operations, assist international guests, and respond to emergencies while maintaining discretion and integrity.

Qualifications

• Hold a valid MBO Level 2 Security Officer qualification or equivalent.
• Confident English communication, verbal and written.
• Experience in security, hospitality, or luxury guest services.
• Calm under pressure with discretion and integrity.
• Flexible with rotating schedule including evenings, nights, weekends, and holidays.

Responsibilities

• Conduct patrols and monitor hotel operations to ensure safety.
• Assist international guests and respond to emergencies.
• Prepare incident reports and handovers to colleagues and emergency services.
• Collaborate with Front Office, Concierge, and others to maintain guest care.

Skills

Security experience

Hospitality mindset

Discretion & integrity

English communication

Education

MBO Level 2 Security Officer qualification

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Security team at Rosewood Amsterdam, you will play an integral role in creating a safe, secure, and welcoming environment for our guests, associates, visitors, and hotel assets. Reporting to the Security Manager and working closely with Security Supervisors, you will collaborate with Front Office, Concierge, Housekeeping, Engineering, Food & Beverage, Events, and Hotel Management to ensure the highest standards of safety and guest care are maintained at all times.

In a luxury hospitality environment, security is about more than protection. It is about creating confidence, trust, and peace of mind while delivering the genuine hospitality for which Rosewood is renowned.

YOUR ROLE

As a Security Officer, you will help create an environment where guests feel cared for, valued, and secure throughout their stay. Combining professional security expertise with genuine hospitality, you will serve as both a protector and an ambassador of the Rosewood experience.

No two days are the same. From conducting security patrols and monitoring hotel operations to assisting international guests and responding to emergencies, you will play a vital role in safeguarding our people, property, and reputation. Through your professionalism, discretion, and service-oriented approach, you will contribute directly to the seamless operation and success of Rosewood Amsterdam.

HOW YOU’LL MAKE THE PLACE

• Maintain a safe and secure environment for guests, associates, visitors, and hotel property through proactive security monitoring and patrols.
• Conduct regular security and safety inspections, identifying potential risks and taking preventive action where required.
• Monitor CCTV, access-control systems, key-control procedures, and restricted areas in accordance with hotel standards.
• Welcome, assist, and support guests in a professional, friendly, and discreet manner while delivering exceptional hospitality.
• Respond effectively to incidents, emergencies, and safety concerns, ensuring appropriate action is taken in line with hotel procedures.
• Prepare accurate incident reports and provide clear communication and handovers to colleagues, management, and emergency services when necessary.

COULD THIS BE YOU?

• You hold a valid MBO Level 2 Security Officer qualification or an equivalent recognised security certification.
• You communicate confidently in English, both verbally and in writing, and enjoy interacting with guests from diverse cultural backgrounds.
• You bring experience in security, hospitality, guest services, or luxury customer-facing environments.
• You have a professional, approachable, and service-oriented attitude, understanding that security and hospitality go hand in hand.
• You remain calm under pressure, demonstrate sound judgement, and can confidently handle sensitive situations with discretion and integrity.
• You are flexible and willing to work a rotating schedule that may include evenings, nights, weekends, and public holidays.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes flexible working hours, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.