Rider Care Specialist — Flexible Hours & Remote Day (Cycling Support)

specialized; Arnhem; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive bike loan & purchase

Equipment & apparel purchase policy

Lunch rides & sports

Company Pension Scheme

Dynamic working

Events throughout the year

Market-competitive salary

Job summary

Specialized The Netherlands seeks a Rider Care Representative to support riders and retail partners with expert product knowledge, warranty, and service parts. You will handle inquiries across Europe, build retailer relationships, and collaborate with global teams to resolve rider concerns.

Occasional attendance at cycling events is expected. You should bring proven customer service experience, a passion for cycling, and strong communication skills.

Qualifications

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

Responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized's product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Skills

Customer service

Cycling passion

Communication

Time management

MS Office

CRM experience

Team player

Tools

Oracle

CRM

Job description

Specialized The Netherlands seeks a Rider Care Representative to support riders and retail partners with expert product knowledge, warranty, and service parts. You will handle inquiries across Europe, build retailer relationships, and collaborate with global teams to resolve rider concerns.

Occasional attendance at cycling events is expected. You should bring proven customer service experience, a passion for cycling, and strong communication skills.