Rider Care Representative - The Netherlands

Specialized Bicycle Components; Arnhem; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Bike loan

Equipment discount

Lunch rides

Company pension

Flexible working

Events throughout the year

Competitive salary

Job summary

Specialized Bicycle Components in the Netherlands seeks a Rider Care Representative to be the friendly, knowledgeable voice supporting riders and retail partners. You’ll be the first point of contact via phone, email, messaging, and in person.

Provide expert support across our product range, including warranty, technical queries, and service parts. Build strong relationships with our European retailer network and collaborate with global teams, occasionally attending cycling events across Europe.

Qualifications

• Proven experience in customer service.
• Passion for cycling and basic bike maintenance knowledge.
• Strong communication and time management skills.
• Proficient with Microsoft Office; Oracle and CRM are a plus.
• Team-first attitude and proactive problem-solving mindset.

Responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Skills

Customer service

Cycling knowledge

Bike maintenance

Communication

Time management

Microsoft Office

CRM experience

Team player

Problem solving

Tools

Oracle

CRM

Job description

RIDER CARE REPRESENTATIVE

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride. At Specialized The Netherlands, we’re on the lookout for a Rider Care Representative to be the friendly, knowledgeable voice supporting our riders and retail partners. You’ll be part of a collaborative, dynamic team that’s as enthusiastic about bikes as it is about people.

How You’ll Make a Difference

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Knowledge And Experience

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

WHY SPECIALIZED?

• Work with a global leader in cycling innovation.
• Be part of a supportive, passionate team.
• Enjoy flexible working with a mix of office and a remote day.
• Make a real impact in the lives of riders across the Europe and the UK.

What You'll Get In Return

We truly value the passion and dedication our team brings to Specialized. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:

• Competitive bike loan & purchase policy – ride the best, with support from us.
• Competitive equipment & apparel purchase policy - gear up with confidence
• Lunch rides & sports
• Company Pension Scheme
• Dynamic working
• Events throughout the year
• Market-competitive salary

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.