Rider Care Pro — Europe Support | Flexible & Remote Day

Specialized Europe B.V.; Arnhem; Hybrid; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Bike loan

Equipment purchase policy

Lunch rides

Pension scheme

Dynamic working

Job summary

Specialized The Netherlands is seeking a Rider Care Representative to support riders and retail partners. You will be the friendly, knowledgeable voice across phone, email, and in-person contacts, delivering expert guidance on warranties, technical queries, and service parts.

You'll collaborate with global teams, build retailer relationships, and occasionally attend cycling events across Europe, with a flexible mix of office and remote days.

Qualifications

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

Responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized's product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Skills

Customer service

Cycling

Communication

Time management

Tools

Microsoft Office

CRM experience

Job description

Specialized The Netherlands is seeking a Rider Care Representative to support riders and retail partners. You will be the friendly, knowledgeable voice across phone, email, and in-person contacts, delivering expert guidance on warranties, technical queries, and service parts.

You'll collaborate with global teams, build retailer relationships, and occasionally attend cycling events across Europe, with a flexible mix of office and remote days.