Rider Care Representative - The Netherlands

specialized; Arnhem; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive bike loan & purchase

Equipment & apparel purchase policy

Lunch rides & sports

Company Pension Scheme

Dynamic working

Events throughout the year

Market-competitive salary

Job summary

Specialized The Netherlands seeks a Rider Care Representative to support riders and retail partners with expert product knowledge, warranty, and service parts. You will handle inquiries across Europe, build retailer relationships, and collaborate with global teams to resolve rider concerns.

Occasional attendance at cycling events is expected. You should bring proven customer service experience, a passion for cycling, and strong communication skills.

Qualifications

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

Responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized's product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Skills

Customer service

Cycling passion

Communication

Time management

MS Office

CRM experience

Team player

Tools

Oracle

CRM

Job description

Rider Care Representative - The Netherlands RIDER CARE REPRESENTATIVE

Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride. At Specialized The Netherlands, we're on the lookout for a Rider Care Representative to be the friendly, knowledgeable voice supporting our riders and retail partners. You'll be part of a collaborative, dynamic team that's as enthusiastic about bikes as it is about people .

HOW YOU'LL MAKE A DIFFERENCE

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized's product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

KNOWLEDGE AND EXPERIENCE

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

WHY SPECIALIZED?

Work with a global leader in cycling innovation.

Be part of a supportive, passionate team.

Enjoy flexible working with a mix of office and a remote day.

Make a real impact in the lives of riders across the Europe and the UK.

WHAT YOU'LL GET IN RETURN:

We truly value the passion and dedication our team brings to Specialized. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:

• Competitive bike loan & purchase policy - ride the best, with support from us.
• Competitive equipment & apparel purchase policy - gear up with confidence
• Lunch rides & sports
• Company Pension Scheme
• Dynamic working
• Events throughout the year
• Market-competitive salary

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.