Retail Training Coordinator - Europe

XPENG; Diemen; On-site; EUR 42,000 - 60,000; Full time

Job summary

XPENG is seeking a highly organised Retail Training Coordinator – Europe to plan, coordinate, and deliver training across our European retail network. You will work with the Training & Certification Manager and market teams to ensure engaging, consistent learning experiences that boost customer service, product knowledge, and commercial performance.

This role involves coordinating across multiple markets, managing calendars, venues, trainers, and participant communications, and supporting both

Qualifications

• At least 2 years of relevant experience in retail training, Learning & Development, retail operations, HR coordination or similar.
• Experience with Learning Management System (LMS) or learning technology is an advantage.
• Strong organisational and project coordination skills with attention to detail.

Responsibilities

• Coordinate planning and delivery of retail training programmes across European markets.
• Communicate training plans, schedules and updates across markets.
• Support product, brand, customer experience, selling skills and operational training initiatives.

Skills

Organizational skills

Project coordination

Stakeholder management

Communication skills

Education

L&D/HR background

Tools

MS Office (PowerPoint, Excel)

LMS experience

Job description

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances the driving experience.

Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego. In 2021, we established our European headquarters in Amsterdam, alongside offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs across China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol XPEV since August 27, 2020, and on the Hong Kong Stock Exchange (HKEX) under the symbol 9868.HK since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market.

There has never been a more exciting time to join XPENG as we continue to advance intelligent electric vehicles and sustainable mobility solutions.

About the Role

We are looking for a highly organised, people-focused Retail Training Coordinator – Europe to support the planning, coordination, and delivery of training initiatives across our European retail network.

Working closely with the Training & Certification Manager and local market teams, you will help ensure that retail teams have access to engaging, relevant, and consistent learning experiences that support exceptional customer service, product knowledge, and commercial performance.

This is a dynamic role suited to someone who enjoys working across multiple markets, managing projects, and building strong relationships with stakeholders at all levels.

Key Responsibilities

1. Training Coordination & Delivery

• Coordinate the planning and delivery of retail training programmes across European markets.
• Communicate training plans, schedules, and updates clearly across different European markets.
• Support product, brand, customer experience, selling skills, and operational training initiatives.
• Ensure training materials and resources are prepared and available for each market, with English serving as the master version.

2. Market Coordination

• Build positive relationships with stakeholders across diverse cultures and working environments.
• Manage training calendars, schedules, venues, trainers, and participant communications.
• Coordinate onboarding and induction programmes for new retail employees.
• Support both classroom-based and digital/virtual learning programmes.
• Coordinate training logistics for regional meetings, workshops, and retail events.

3. Learning Administration & Reporting

• Maintain accurate training records, attendance data, and completion rates.
• Manage Learning Management System (LMS) administration and reporting.
• Prepare regular training reports and dashboards for relevant stakeholders.
• Track training participation, completion, and feedback.
• Gather participant feedback and identify opportunities to improve future programmes.
• Support the evaluation of training effectiveness and the continuous improvement of learning initiatives.

4. Content & Project Support

• Support the adaptation and distribution of training materials and resources.
• Ensure training content is aligned with brand guidelines and European retail priorities.
• Assist with the localisation and coordination of training content across different European markets.
• Support wider Retail Excellence and Learning & Development projects as required.
• Help coordinate new training initiatives and product launches across the region.

About You

• At least 2 years of relevant experience.
• Previous experience in retail training, Learning & Development, retail operations, HR coordination, or a similar role.
• A combined Learning Management and IT profile.
• Excellent organisational and project coordination skills, with strong attention to detail.
• Comfortable managing multiple priorities, deadlines, and stakeholders simultaneously.
• Strong communication and interpersonal skills.
• Confident working with teams across different European countries and cultures.
• A proactive, hands-on, and solution-oriented approach.
• Comfortable working independently while also being an effective team player.
• Strong proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Experience with an LMS or other learning technology is an advantage.
• Experience within the automotive or consumer environment is desirable.

Languages

• Fluent English is essential.
• Additional European languages and/or Chinese are a strong advantage.

Our Ideal Candidate

You are an organised and energetic coordinator who enjoys bringing people, projects, and plans together. You have a genuine interest in learning and development and understand the realities of a fast-paced retail environment.

You are comfortable working internationally, communicating with different stakeholders, and ensuring that every detail is taken care of — from planning a training calendar to ensuring the right people are in the right place with the right learning at the right time.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.