Remote Technical Support Engineer - - Europe

XPENG; Diemen; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Pension

Bonus potential

Interesting role

Growth in Europe

Job summary

XPENG Europe Headquarters in Amsterdam is seeking a Remote Technical Support Specialist to join our on-site team. You will remotely diagnose vehicle issues, support OTA functions, analyze telematics data, and coordinate escalations with engineering and aftersales.

The role demands strong EV technical knowledge, experience with diagnostics platforms, and the ability to explain technical matters clearly to dealers and customers in a fast-paced, international environment.

Qualifications

• Strong understanding of electric vehicle systems and high-voltage technology.
• Experience with telematics, connectivity, and OTA processes.
• Experience using OEM diagnostic platforms and remote troubleshooting tools.
• Ability to interpret DTCs, logs, and technical data.

Responsibilities

• Perform remote diagnosis and troubleshooting of XPENG vehicles using telematics and diagnostic platforms.
• Analyze vehicle fault data, logs, DTCs, OTA status, and customer-reported symptoms.
• Support customers and dealers with OTA updates, connectivity, charging, infotainment, and app pairing issues.
• Escalate complex cases to engineering teams and document software bugs and field issues.
• Participate in root cause investigations and continuous improvement activities.

Skills

EV systems

High-voltage systems

Telematics & connectivity

ADAS systems

OTA software processes

OEM diagnostic platforms

Remote troubleshooting

Clear technical communication

Tools

OEM diagnostic platforms

Job description

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Introduction

The Remote Technical Support Specialist will play a key role in supporting our call center, dealer network, and customers by remotely diagnosing vehicle issues, supporting Over-The-Air (OTA) functions, analyzing telematics data, and coordinating technical escalations with engineering and aftersales teams.

This role combines advanced EV technical knowledge with customer-oriented communication and remote troubleshooting capabilities. This position is based at XPENG Europe Headquarters in Amsterdam and requires full-time onsite presence. Remote or hybrid working arrangements are not applicable for this role.

Key Responsibilities

Remote Technical Support

• Perform remote diagnosis and troubleshooting of XPENG vehicles using telematics and diagnostic platforms
• Analyze vehicle fault data, logs, DTCs, OTA status, and customer-reported symptoms
• Support customers and dealers with:
• OTA updates
• Connectivity issues
• Charging concerns
• Infotainment and app pairing issues
• Vehicle software anomalies
• Execute remote actions where applicable
• Support call center agents with technical expertise and escalation handling
• Provide clear technical guidance and troubleshooting procedures
• Assist in reducing unnecessary workshop visits through remote resolution
• Support dealerships with pre-diagnosis and technical guidance before workshop visits
• Escalate complex cases to engineering teams when required
• Collect and document software bugs, recurring technical concerns, and field quality issues
• Participate in root cause investigations and continuous improvement activities

What are we looking for?

• Strong understanding of:
• Electric vehicle systems
• High-voltage systems
• Telematics and connectivity
• ADAS systems
• OTA software processes
• Experience with OEM diagnostic platforms and remote troubleshooting tools
• Ability to interpret DTCs, logs, and technical data

Experience

• Minimum 3–5 years experience in automotive technical support, diagnostics, or workshop operations
• Experience within EV or connected vehicle environments preferred
• Experience working with OEM systems and technical case management platforms preferred

Communication Skills

• Strong customer-oriented mindset
• Ability to explain technical matters clearly to non-technical audiences
• Professional communication skills with dealers, call centers, and engineering teams
• Ability to work in a fast-paced and international environment

Preferred Qualifications

• Experience with remote diagnostics or telematics platforms
• Multilingual capabilities are considered a strong advantage
• Experience with analytics platforms is a plus

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.