Retail Store Manager – Lead, Inspire & Drive Growth

New Balance, Inc.; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Great development opportunities

Generous staff discount

Flexible uniform package

Job summary

New Balance in Amsterdam seeks a Store Manager to lead a high performing team, manage store operations, and engage, educate and entertain customers from the moment they walk through the door.

You will drive sales, monitor KPIs, supervise HR tasks, and ensure loss prevention, health and safety standards, and exceptional service throughout the store. A passion for retail and sportswear is essential.

Qualifications

• Proven people management and leadership experience in retail.
• Strong customer service skills and ability to engage customers.
• Experience driving sales targets and KPI-driven decisions.
• Knowledge of loss prevention procedures and stock control.
• Fluent English with excellent communication on the shop floor.
• Comfortable with POS systems and retail software.
• Able to work weekends and holidays with flexible scheduling.

Responsibilities

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for policies, visual merchandising, stock control and loss prevention
• Manage the execution of store initiatives and implement the retail game changer
• Analyze store performance and adjust to increase productivity and efficiency
• Deliver total customer satisfaction via our service model and boost sales
• Coordinate rota and store scheduling
• Minimize losses through procedures and monitoring
• Maintain health, safety and environmental standards in store
• Manage in-store HR operations: recruitment, onboarding, payroll, training
• Handle enquiries and escalate customer complaints
• Share feedback to Senior Management
• Perform other duties as required

Skills

People management

Leadership

Customer service

Sales targets

Loss prevention

POS systems

English fluent

Team player

Retail KPIs

Communication skills

Tools

POS register systems

Job description

New Balance in Amsterdam seeks a Store Manager to lead a high performing team, manage store operations, and engage, educate and entertain customers from the moment they walk through the door.

You will drive sales, monitor KPIs, supervise HR tasks, and ensure loss prevention, health and safety standards, and exceptional service throughout the store. A passion for retail and sportswear is essential.