Store Leader & Brand Ambassador | Growth & Operations

Warrior Sports, Inc.; Amsterdam; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Commuting allowance

Retail Bonus Scheme

Great development opportunities

Inclusive European environments

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance in Amsterdam is seeking a store associate who can engage, educate and entertain customers from the moment they walk through the door. You will support the Store Manager in daily operations and drive sales through exceptional service and product knowledge.

You will lead by example, train teammates on NB technologies and seasonal products, manage scheduling, and help minimize losses. A passion for retail and strong communication are essential.

Qualifications

• Team player with supervisory experience.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Experience in retail desirable.
• Strong customer service skills.
• Passion for retail and sales.
• Willingness to learn.
• Basic maths and general retail operational processes.
• Familiarity with POS register systems.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Analyse the store performance (bestsellers, space allocation) and adjust to increase productivity.
• Deliver total customer satisfaction via the service model and boost sales through customer experience.
• Train your team to reach or exceed customer expectations.
• Guide and train team members on products, NB technologies and seasonal items.
• Assist in coordinating rota and scheduling.
• Minimise losses by monitoring all loss prevention procedures.
• Support recruitment, induction, training, and development of the store team.
• Act as key holder and perform store duties including sales, service, stock control.
• Understand and support store operations, policies and procedures.
• Perform other duties as required by the business or Store Manager.

Skills

Supervisory experience

Team leadership

Retail KPIs

Customer service

Retail passion

Willingness to learn

Math skills

POS systems

Communication skills

Flexible schedule

Job description

New Balance in Amsterdam is seeking a store associate who can engage, educate and entertain customers from the moment they walk through the door. You will support the Store Manager in daily operations and drive sales through exceptional service and product knowledge.

You will lead by example, train teammates on NB technologies and seasonal products, manage scheduling, and help minimize losses. A passion for retail and strong communication are essential.