Retail Operations Leader & Team Coach

Kibbi Technologies Inc.; Netherlands; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Other perks to support your well-being

Career growth opportunities and prod."

Job summary

Marks is seeking a store leadership professional to coach and develop teams, manage daily and weekly plans, and ensure exceptional customer experience across in-store and eCommerce channels.

The role requires hands-on leadership, strong communication, and a commitment to training and compliance, with 3–5 years of retail experience and a drive to excel. Competitive pay, benefits, and career growth opportunities support your well-being.

Qualifications

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Responsibilities

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.
• Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.
• Manages scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

Skills

Coaching

Leadership

Communication

Organizational skills

Retail experience

High energy

Basic computer skills

Tools

Basic computer skills

Job description

Marks is seeking a store leadership professional to coach and develop teams, manage daily and weekly plans, and ensure exceptional customer experience across in-store and eCommerce channels.

The role requires hands-on leadership, strong communication, and a commitment to training and compliance, with 3–5 years of retail experience and a drive to excel. Competitive pay, benefits, and career growth opportunities support your well-being.