Retail Key Holder: Lead Store Ops & Customer Experience

Vuori; Amsterdam; On-site; EUR 17,000 - 22,000; Full time

Job summary

Vuori in Amsterdam is seeking a 24-Hour Key Holder to connect with customers and communicate the brand values through insightful product knowledge and a friendly, optimistic outlook. You will also be responsible for opening and closing the store, reporting KPI’s when required, and supporting the sales team to ensure outstanding customer experiences.

You lead the floor during shifts, motivate the team to hit sales goals, and stay knowledgeable about product details, replenishment, and events.

Qualifications

• Available morning and/or evening, with weekend shifts.
• Strong leadership and punctuality.
• Ability to develop relationships with customers and colleagues.
• Customer service expertise and ability to create positive experiences.
• Excellent communication and organizational skills.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales floor and team when management is absent.
• Prepare fitting rooms, assist with sizes, and provide product feedback.
• Build lasting relationships with customers and invite them to events.
• Stay informed about new products and best sellers.

Skills

Customer service

Leadership

Punctuality

Communication

Relationship building

Job description

Vuori in Amsterdam is seeking a 24-Hour Key Holder to connect with customers and communicate the brand values through insightful product knowledge and a friendly, optimistic outlook. You will also be responsible for opening and closing the store, reporting KPI’s when required, and supporting the sales team to ensure outstanding customer experiences.

You lead the floor during shifts, motivate the team to hit sales goals, and stay knowledgeable about product details, replenishment, and events.