Retail Account Manager - NL

Bridgestone; Netherlands; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Onboarding

Mentorship

CSR activities

Global environment

Work-life balance

Job summary

Bridgestone Europe and First Stop guidelines shape the Retail Account Manager role, focusing on developing the Retail Network and supporting Partners to improve services, sales, marketing, and customer service at the point of sale.

You will recruit and develop the network of maintenance and repair centres, expanding the Partner base while ensuring high satisfaction and strong collaboration with central teams.

Qualifications

• Bachelor or Master in Economics, Marketing, Business Administration or Management Engineering preferred.
• Min 5 years in Retail/Business Development roles with targets.
• Knowledge of B2B, automotive or tyre business is a plus.

Responsibilities

• Develop the retail network by identifying and recruiting high-quality prospects.
• Drive business development by balancing recruiting with growth of existing Partners.
• Build strong relationships with Partners to ensure high satisfaction.
• Grow sales and revenue by identifying trends and optimizing procurement at POS.
• Promote centralized procurement services across the network to maximize rebates.
• Serve as the link between centralized programs and Partners, driving adoption.
• Improve operational efficiency via inventory, store layouts and process improvements.
• Provide training and development to enhance Partner capabilities in sales and product knowledge.
• Monitor performance by setting targets and implementing corrective actions.
• Collaborate with senior management on long-term goals and offerings.

Skills

Sales & Marketing Retail Know-How

Analytical skills

IT literacy

Education

Bachelor or Master in Economics, Marketing, Business Administration or Management Engineering

Tools

MS Office

SharePoint

PowerPoint

Job description

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POSITION SNAPSHOT

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location: Rijswijk, NL

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

About the Role

In line with Bridgestone Europe and First Stop guidelines, the Retail Account Manager is responsible for implementation & development of the Retail Network as well as contributing to the joined success of the Network and the Partner by ensuring:

• The efficiency and profitability of the Retail Network by being the key window and consultant for our Partners to improve and optimise their operating profit and more particularly services, sales, marketing, and customer service for their points of sales
• Recruit, develop and manage the retail network of maintenance and repair centres and work closely with our partners as well as central functions such as marketing and procurement to execute an effective strategy and deliver success to our business

Responsibilities:

• You develop the network by identifying and recruiting high-quality prospects who align with our vision and values, and by actively supporting the onboarding, monitoring, and development of Partners
• You drive business development by balancing your efforts between recruiting new Partners and supporting the growth of existing ones ensuring both expansion and quality
• You build strong relationships with Partners to understand their needs and ensure high levels of satisfaction
• You grow sales and revenue by identifying trends, applying effective sales techniques, and optimizing procurement processes at the point of sale (POS)
• You promote centralized procurement services across the network to maximize negotiated supplier rebates for both the network and individual Partners
• You act as the key link between centralized programs (Marketing, Fleets, Procurement, Digital Tools) and the Partner network, driving adoption through engagement, education, and support
• You improve operational efficiency by consulting on inventory management, store layouts, and process optimization
• You provide training and development opportunities to enhance Partner capabilities in sales, marketing, customer service, and product knowledge
• You monitor performance by setting targets, tracking progress, and implementing corrective actions when needed
• You contribute to strategic planning by collaborating with senior management to define long-term goals, and the steps needed to achieve them as well as improve our offerings to the network

Qualifications & Experience Required

Education, Master, other certification:

• A Bachlors or Masters degree in Economics, Marketing, Business administration, Management Engineering as preference

Experience (years):

• Min 5 years in Retail, Business Development, Key Account, Sales/After Sales Account roles consistently meeting or exceeding targets
• Experience in sales organizations in a complex and international and/or matrix environment
• Knowledge of B2B environment, automotive and tyre business, after sales, spare parts, is considered a plus

Technical Skills:

• Sales & Marketing Retail Know-How: Familiarity with retail and the industry
• Analytical skills: the ability to analyze sales data, market trends and operational metrics to identify areas for improvement and develop data-driven strategies
• IT literacy: MS Office package including Outlook, Excel, SharePoint and PowerPoint

Languages Skills:

• Dutch - native or fluent
• English - full professional proficiency
• French - professional proficiency

Soft/Behavioral Skills:

• Customer focus: a deep understanding of customer needs and the ability to enhance customer satisfaction through tailored solutions
• Communication skills: strong verbal and written communication skills for effectively conveying ideas, presenting findings, and collaborating with team members and clients
• Interpersonal skills: the ability to build and maintain strong relationships with clients, colleagues and stakeholders fostering a collaborative environment
• Negotiation skills: effectively negotiate with partners and prospective partners to secure favorable terms and build mutually beneficial relationships

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WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.