Reservation Agent Groups & Event Management (m/f/d) Dutch & English speaking - Amsterdam

Minor Hotels Europe and Americas; Amsterdam; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Training & development

Quarterly bonus

Refer-a-friend bonus

Travel allowance

Employee rates & discounts

Flexible shifts & home office

Team events

Career growth worldwide

Job summary

Minor Hotels Europe and Americas is seeking a Groups & Events Reservation Agent in Amsterdam to handle incoming requests for groups and events in a timely, professional manner. You will identify customer needs, tailor solutions, check availability, allocate bookings per revenue strategies, and advise customers by phone and email, collaborating with Sales and Banqueting to ensure seamless service.

Fluent in Dutch and English, with a proactive mindset, you will build strong client relationships

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Proactive mindset with a strong commercial focus.
• Confident communicator who enjoys building relationships with clients.
• Driven and ambitious with a passion for closing deals.
• Ability to manage a diverse portfolio of clients and priorities.
• Curious, team-oriented, and able to connect with colleagues.

Responsibilities

• Handle incoming reservation requests for groups and events in a timely and professional manner.
• Proactively identify customer needs and provide tailored solutions.
• Check hotel availability and allocate bookings in line with revenue management strategies.
• Advise customers via phone and email, gather requirements, and create customized offers.
• Collaborate closely with Sales, Revenue Management, and Banqueting teams to ensure seamless service.

Job description

Your Benefits at Minor Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Fair, collectively agreed compensation and additional quarterly bonus
• Refer-a-friend bonus (500 EUR).
• Travel allowance of €0.23 per km, up to 30 km distance from work each way;
• Employee rates startingfrom €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Regulated, family-friendly working time models in shifts from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. with home office options
• Team events: summer parties, Christmas parties, running events, etc.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

• Handle incoming reservation requests for groups and events in a timely and professional manner
• Proactively identify customer needs and provide tailored solutions
• Check hotel availability and allocate bookings in line with revenue management strategies
• Advise customers via phone and email, gather requirements, and create customized offers
• Collaborate closely with Sales, Revenue Management, and Banqueting teams to ensure seamless service

What Makes You a Great Fit

• Fluent in Dutch and English, both written and spoken
• Proactive mindset with a strong commercial focus
• Confident communicator who enjoys building relationships with clients
• Driven and ambitious with a passion for closing deals
• Ability to manage a diverse portfolio of clients and priorities
• Curious, team-oriented, and enjoy connecting with colleagues

Keywords: Groups & Events Reservation Agent (MICE) / Groups & Events Coordinator