Renewals & Sales Ops Coordinator (Dutch/English)

Fox-IT; Rijswijk; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Laptop and business phone

Home internet allowance

Working from home allowance

Pension scheme

26 vacation days (+4 days off) and 8%休

Performance bonus and profit sharing

Fox Academy training opportunities

Job summary

NCC Group in Netherlands is seeking a sales support professional to assist the Netherlands Sales Team with repeat order/renewals. You will ensure the mandated sales process is followed for ISO audits and KPI-driven performance.

Responsibilities include coordinating with customers/vendors, scoping calls, pricing requests, proposals, pipeline management, invoicing, and maintaining Salesforce records. Includes training and team collaboration.

Qualifications

• Must be fluent in Dutch and English.
• Must be process driven and have exemplary accuracy and attention to detail.
• Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
• Candidates will need strong organisational and communication skills.
• Able to use initiative as well as work as part of a team.
• Self-motivated and enthusiastic.
• Strong business work ethic.
• Knowledge of Salesforce would be beneficial.
• MS Office particularly Word, Powerpoint & Excel.

Responsibilities

• Liaise directly with the Customers, vendors and internal departments in a timely fashion.
• Working with the client from the beginning of the renewals process, through to delivery, including:
• Attending scoping calls (if required)
• Requesting pricing from vendors
• Creating proposals and quotes
• Follow up calls
• Managing the pipeline ensuring orders are placed in a timely fashion
• Checking won work (all documentation is present and correct)
• Ensuring full and clear invoicing profiles are completed.
• Making sure all essential information for smooth job delivery is updated on the system
• Maintenance of account records on the Salesforce CRM system
• Working as part of the wider account team

Skills

Dutch language

English language

Process driven

Customer Success

Customer Service

Organizational skills

Communication skills

Initiative

Team player

Self-motivated

Business ethics

Salesforce knowledge

MS Office (Word, PowerPoint, Excel)

Tools

Salesforce

MS Office

Job description

NCC Group in Netherlands is seeking a sales support professional to assist the Netherlands Sales Team with repeat order/renewals. You will ensure the mandated sales process is followed for ISO audits and KPI-driven performance.

Responsibilities include coordinating with customers/vendors, scoping calls, pricing requests, proposals, pipeline management, invoicing, and maintaining Salesforce records. Includes training and team collaboration.