Inside Sales Co-ordinator

Fox-IT; Rijswijk; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Laptop and business phone

Home internet allowance

Working from home allowance

Pension scheme

26 vacation days (+4 days off) and 8%休

Performance bonus and profit sharing

Fox Academy training opportunities

Job summary

NCC Group in Netherlands is seeking a sales support professional to assist the Netherlands Sales Team with repeat order/renewals. You will ensure the mandated sales process is followed for ISO audits and KPI-driven performance.

Responsibilities include coordinating with customers/vendors, scoping calls, pricing requests, proposals, pipeline management, invoicing, and maintaining Salesforce records. Includes training and team collaboration.

Qualifications

• Must be fluent in Dutch and English.
• Must be process driven and have exemplary accuracy and attention to detail.
• Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
• Candidates will need strong organisational and communication skills.
• Able to use initiative as well as work as part of a team.
• Self-motivated and enthusiastic.
• Strong business work ethic.
• Knowledge of Salesforce would be beneficial.
• MS Office particularly Word, Powerpoint & Excel.

Responsibilities

• Liaise directly with the Customers, vendors and internal departments in a timely fashion.
• Working with the client from the beginning of the renewals process, through to delivery, including:
• Attending scoping calls (if required)
• Requesting pricing from vendors
• Creating proposals and quotes
• Follow up calls
• Managing the pipeline ensuring orders are placed in a timely fashion
• Checking won work (all documentation is present and correct)
• Ensuring full and clear invoicing profiles are completed.
• Making sure all essential information for smooth job delivery is updated on the system
• Maintenance of account records on the Salesforce CRM system
• Working as part of the wider account team

Skills

Dutch language

English language

Process driven

Customer Success

Customer Service

Organizational skills

Communication skills

Initiative

Team player

Self-motivated

Business ethics

Salesforce knowledge

MS Office (Word, PowerPoint, Excel)

Tools

Salesforce

MS Office

Job description

Description

This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the Netherlands Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.

Department

Sales

Location

NLD Rijswijk

Description

This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the Netherlands Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.

Key Responsibilities

Liaise directly with the Customers, vendors and internal departments in a timely fashion.

Working with the client from the beginning of the renewals process, through to delivery, including:

• Attending scoping calls (if required)
• Requesting pricing from vendors
• Creating proposals and quotes
• Follow up calls
• Managing the pipeline ensuring orders are placed in a timely fashion
• Checking won work (all documentation is present and correct)
• Ensuring full and clear invoicing profiles are completed.
• Making sure all essential information for smooth job delivery is updated on the system
• Maintenance of account records on the Salesforce CRM system
• Working as part of the wider account team

Skills, Knowledge & Expertise

• Must be fluent in Dutch and English
• Must be process driven and have exemplary accuracy and attention to detail skills.
• Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
• Candidates will need strong organisational and communication skills.
• Able to use initiative as well as work as part of a team.
• Self-motivated and enthusiastic.
• Strong business work ethic.
• Knowledge of Salesforce would be beneficial.
• MS Office particularly Word, powerpoint & Excel

Job Benefits

You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.

We also offer you:

• A good salary that matches the things you have already done and will do.
• A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
• Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
• A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
• An allowance for your internet at home of up to €40 and a working from home allowance.
• A performance bonus and profit sharing because we value your effort.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [e-mail]. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.