Renewals Manager

555 Cisco Systems International B.V.; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Cisco is seeking a Customer Experience Renewal Manager to own a portfolio of renewal contracts across assigned accounts, driving renewals, upselling, and risk minimization for Cisco products and services.

The role requires experience in end-to-end renewal cycles, strong negotiations, and the ability to analyze large data sets, with fluency in English and Dutch, and ideally French as a bonus.

Qualifications

• BA/BS degree (or equivalent) and 5+ years of technology sales or enterprise renewal experience.
• Proven track record in end-to-end renewal cycles, including upselling and timely closures for assigned accounts.
• Negotiation and closing skills for Services and Software renewals.
• Strong analytical capability in managing large installed base data.
• Consistent track record of meeting or exceeding renewal rate targets and bookings quotas.
• Fluent in English and Dutch.

Responsibilities

• Own and implement a portfolio of renewal contracts across assigned customer accounts.
• Work with customers, partners and Cisco teams to develop a strategy for renewals and minimize risk.
• Drive renewals to timely closure and support upselling of services and software.
• Develop understanding of customer procurement processes and Cisco technology differentiators.
• Perform financial assessments to support the renewals process.
• Coordinate across multiple accounts and deadlines to ensure successful renewals.

Skills

Renewals management

Contract negotiations

Data analysis

English & Dutch fluency

Cross-functional collaboration

Upselling

Education

BA/BS degree or equivalent

Tools

SFDC

Job description

Meet the Team:

This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions. If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.

Your Impact:

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.

• You’ll build an understanding of Customer and Partners procurement processes
• Gain knowledge of Cisco's technology and what differentiates our products from competitors.
• Conduct process management and financial assessments to support renewals process

Minimum Qualification:

• BA/BS degree (or equivalent practical experience) and 5+ years of technology sales or enterprise renewal experience.
• Proven track record in managing end-to-end renewal cycles, including upselling and driving timely contract closures for assigned accounts.
• Demonstrated success in negotiating and closing Services and Software contract renewals.
• Strong analytical capability in managing large installed base data.
• Consistent track record of meeting or exceeding renewal rate targets and bookings quotas.
• Fluent in English and Dutch.

Preferred Qualifications:

• French preferred.
• Ability to analyse data and financial reports to propose, identify and upsell renewals.
• Familiarity with recurring revenue renewal cycles.
• Experience with CRM tools i.e. SFDC
• Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
• Diligent with strong follow-up practices
• Ability to work in a fast paced, dynamic environment
• + 3 years of professional experience in technical or industry consulting, including the ability to analyse market trends and map technology solutions to specific customer environments.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.