Remote Technical Implementation Lead - Netherlands

Doist; Netherlands; On-site; EUR 110,000 - 150,000; Full time

Job summary

Axon is seeking a Technical Implementation Manager in the Netherlands, remotely with travel, to be the trusted technical partner for a major public safety client and to guide deployments within the Axon ecosystem.

You will collaborate across teams, lead governance discussions, and drive adoption, ensuring security, resilience, and measurable outcomes while building executive relationships and delivering continued value.

Qualifications

• Dutch fluency and professional level English spoken and written skills.

Responsibilities

• Become the dedicated technical expert across the customer's Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities, maintaining deep knowledge of both current and expanding product deployments.
• Serve as the primary technical liaison between Axon, the customer, and Axon's strategic delivery partner, balancing relationships carefully while maintaining strong trust with all stakeholders.
• Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation.
• Participate in operational, technical, governance, and strategic meetings, ensuring effective communication and alignment across customer, partner, and internal Axon stakeholders.
• Provide technical guidance throughout the customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go‑live readiness, and expansion projects.
• Act as the dedicated owner for technical escalations, coordinating complex issues across Support and Engineering while maintaining clear communication with customer stakeholders.
• Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments.
• Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best practice recommendations.
• Facilitate release readiness activities by preparing customer stakeholders for new hardware, firmware, software, and platform capabilities before production deployment.
• Maintain detailed knowledge of the customer's technical landscape, including networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows.
• Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives.
• Identify technical, operational, and organisational risks early, engaging appropriate internal teams to mitigate issues before they impact customer operations.
• Support customer security reviews, technical assessments, architecture discussions, and integration planning as the platform continues to evolve.
• Develop and maintain high‑quality customer documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials.

Skills

Dutch fluency

English proficiency

Communication skills

Stakeholder management

Job description

Axon is seeking a Technical Implementation Manager in the Netherlands, remotely with travel, to be the trusted technical partner for a major public safety client and to guide deployments within the Axon ecosystem.

You will collaborate across teams, lead governance discussions, and drive adoption, ensuring security, resilience, and measurable outcomes while building executive relationships and delivering continued value.