Remote Product Support Specialist, EMEA - Flexible Weekends

Ashby; Amsterdam; Remote; EUR 45,500 - 76,500; Full time

Benefits offered by this job

Unlimited PTO

Generous equipment budget

Education budget

Job summary

Ashby in Amsterdam is hiring a Product Support Specialist to provide exceptional support for their complex platform. The ideal candidate will have experience in B2B support and strong problem-solving skills. This remote role involves working closely with customers to troubleshoot issues and improve workflows. With a focus on ownership and principled thinking, Ashby offers unlimited PTO, a 10-year exercise window for stock options, and an educational budget. Compensation ranges from €45.5K to €76.5K.

Qualifications

• Experience working with a complex product and eagerness to learn.
• Curiosity and a problem-solving mindset.
• Ability to provide comprehensive solutions.

Responsibilities

• Handle customer inquiries and troubleshoot technical issues.
• Create enablement for technical up-leveling of the Support Team.
• Develop workflow automations for team efficiency.

Skills

Experience in B2B support

Strong problem-solving skills

Attention to detail

Ability to learn quickly

Empathy in customer service

Job description

Ashby in Amsterdam is hiring a Product Support Specialist to provide exceptional support for their complex platform. The ideal candidate will have experience in B2B support and strong problem-solving skills. This remote role involves working closely with customers to troubleshoot issues and improve workflows. With a focus on ownership and principled thinking, Ashby offers unlimited PTO, a 10-year exercise window for stock options, and an educational budget. Compensation ranges from €45.5K to €76.5K.