Remote International Distributor Operations Specialist

Tandem Diabetes Care, Inc.; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Tandem Diabetes Care, Inc. is seeking an International Distributor Operations Specialist to join our international team.

You will support end-to-end distributor order management, maintain accurate customer and product data, and coordinate critical processes across multiple groups. Based in the Netherlands with a remote work option, the role requires coordinating with Supply Chain, Regulatory Affairs, and Finance while traveling up to 25% to meet business needs.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• At least three years of experience in operations, supply chain, sales support, or a related environment.
• Hands-on experience with order processing and forecasting or demand planning.

Responsibilities

• Own the day-to-day coordination of distributor purchase orders from receipt through order entry, release, shipment, and completion.
• Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and alignment with forecast assumptions.
• Monitor open orders and proactively identify risks, delays, shortages, holds, pricing discrepancies, or other fulfillment exceptions.
• Coordinate order changes, cancellations, partial fulfillment, and split shipments, ensuring updates are accurately recorded and clearly communicated.
• Partner with Supply Chain, the European Distribution Center, and fulfillment teams to clarify inventory availability and expected delivery timing.
• Serve as a primary operational contact for assigned distributor partners, providing clear updates on order status, product availability, shipment timing, delays, and allocation constraints.
• Maintain allocation trackers, operational documentation, price lists, and accurate order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems.
• Develop and analyze open-order, backlog, allocation, and fulfillment reporting, providing regular visibility to International Operations leadership.
• Investigate recurring fulfillment issues and distributor concerns, identify root causes, and work with colleagues on corrective actions and continuous improvements.
• Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases.

Skills

English fluency

Cross-cultural communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

ERP systems

Job description

Tandem Diabetes Care, Inc. is seeking an International Distributor Operations Specialist to join our international team.

You will support end-to-end distributor order management, maintain accurate customer and product data, and coordinate critical processes across multiple groups. Based in the Netherlands with a remote work option, the role requires coordinating with Supply Chain, Regulatory Affairs, and Finance while traveling up to 25% to meet business needs.