Distributor Operations Specialist

Tandem Diabetes Care, Inc.; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Tandem Diabetes Care, Inc. is seeking an International Distributor Operations Specialist to join our international team.

You will support end-to-end distributor order management, maintain accurate customer and product data, and coordinate critical processes across multiple groups. Based in the Netherlands with a remote work option, the role requires coordinating with Supply Chain, Regulatory Affairs, and Finance while traveling up to 25% to meet business needs.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• At least three years of experience in operations, supply chain, sales support, or a related environment.
• Hands-on experience with order processing and forecasting or demand planning.

Responsibilities

• Own the day-to-day coordination of distributor purchase orders from receipt through order entry, release, shipment, and completion.
• Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and alignment with forecast assumptions.
• Monitor open orders and proactively identify risks, delays, shortages, holds, pricing discrepancies, or other fulfillment exceptions.
• Coordinate order changes, cancellations, partial fulfillment, and split shipments, ensuring updates are accurately recorded and clearly communicated.
• Partner with Supply Chain, the European Distribution Center, and fulfillment teams to clarify inventory availability and expected delivery timing.
• Serve as a primary operational contact for assigned distributor partners, providing clear updates on order status, product availability, shipment timing, delays, and allocation constraints.
• Maintain allocation trackers, operational documentation, price lists, and accurate order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems.
• Develop and analyze open-order, backlog, allocation, and fulfillment reporting, providing regular visibility to International Operations leadership.
• Investigate recurring fulfillment issues and distributor concerns, identify root causes, and work with colleagues on corrective actions and continuous improvements.
• Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases.

Skills

English fluency

Cross-cultural communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

ERP systems

Job description

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and healthcare providers through a positively different experience.We are looking for an International Distributor Operations Specialist to join our international team. In this role, you will help keep our commercial operations running smoothly by supporting international distributors, maintaining accurate customer and product data, and coordinating critical operational processes across multiple teams.This role is based in the Netherlands and offers a remote working arrangement. The successful candidate should be willing and able to travel regularly to other international locations as required to support business needs.A DAY IN THE LIFEAs our Distributor Operations Specialist, International, you will support the end-to-end order management and fulfillment process for international distributor markets supplied through the European Distribution Center. You will act as a key operational link between distributor partners and teams across International Commercial Operations, Supply Chain, Finance, the European Distribution Center, RRD, Regulatory Affairs, and other internal stakeholders.Own the day-to-day coordination of distributor purchase orders from receipt through order entry, release, shipment, and completion.Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and alignment with forecast assumptions.Monitor open orders and proactively identify risks, delays, shortages, holds, pricing discrepancies, or other fulfillment exceptions.Coordinate order changes, cancellations, partial fulfillment, and split shipments, ensuring updates are accurately recorded and clearly communicated.Partner with Supply Chain, the European Distribution Center, and fulfillment teams to clarify inventory availability and expected delivery timing.Serve as a primary operational contact for assigned distributor partners, providing clear updates on order status, product availability, shipment timing, delays, and allocation constraints.Maintain allocation trackers, operational documentation, price lists, and accurate order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems.Develop and analyze open-order, backlog, allocation, and fulfillment reporting, providing regular visibility to International Operations leadership.Investigate recurring fulfillment issues and distributor concerns, identify root causes, and work with colleagues on corrective actions and continuous improvements.Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases.Work flexibly across international time zones and travel internationally as required, with travel of up to 25%.EXTRA AWESOME:You will be well positioned to succeed if you bring:A bachelor’s degree, or an equivalent combination of education and relevant professional experience.At least three years of experience in operations, supply chain, sales support, or a related environment.Hands-on experience with order processing and forecasting or demand planning.Proficiency with Microsoft Office and Microsoft Teams, together with working knowledge of CRM, Salesforce, ERP, Microsoft Dynamics, and other order management systems.Strong spoken and written English, with clear communication, presentation, and interpersonal skills.The ability to work accurately, use initiative, manage multiple priorities, and respond calmly and confidently to changing situations.Experience working effectively across cultures and communicating with customers by phone and in writing.Experience training customers at different organizational levels.Fluency in English language and any additional European languages.You do not need to match every point to apply. If your experience is transferable and you are excited by the impact of this role, we would be pleased to hear from you.WHAT’S IN IT FOR YOU?You will join a high-tech MedTech environment with excellent working conditions, meaningful autonomy, motivated colleagues, and stimulating work in an innovative field. Your contribution will directly support reliable international operations and help distributor partners deliver a positively different experience to the diabetes community.WHY YOU’LL LOVE WORKING HERE:At Tandem, we believe great work can bring joy, achievement, well-being, growth, fun, and camaraderie. You will collaborate with international teams, build trusted distributor relationships, solve varied operational challenges, and have the opportunity to improve how we work. It is all part of our commitment to helping one another stay awesome.BE YOU, WITH US!We value the different experiences, perspectives, and strengths people bring. Tandem Diabetes Care is committed to providing equal employment opportunities and fostering an inclusive environment where everyone can contribute and grow. If this opportunity excites you, we encourage you to apply, even if your experience does not align with every listed qualification.Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.WHY YOU’LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.