Remote ICT Support Engineer – Cloud & Office 365 Expert

Job Invest B.V.; Rosmalen; On-site; Full time

Job description

Introduction

Do you enjoy surprising customers with your proactivity, is ICT in your blood and does customer focus come naturally to you? Read on to find out how you can make a difference for our customers as a Support Engineer ICT.

Organization

Together, we make sure you become the best in your field! Every day, with a team of more than 65 professionals, we help nearly 50,000 users with the very best resources in Telecommunications and IT. We are headstrong, progressive, proactive and do everything we can to help customers, suppliers and colleagues get the most out of themselves!

Function

As Support Engineer ICT, you will be the point of contact for our customers with support requests received by phone and email. Your duties include helping and supporting our clients remotely with installations, malfunctions and changes to cloud environments, servers, (WiFi) networks and workstations.

What exactly will you be doing:

• Taking, executing and monitoring support requests and outage reports;
• Inform customers of the status of calls and requests;
• Record relevant information in our record systems;
• Provide support on customer environments based on Microsoft's cloud solutions;
• Perform administration work on the various client environments;
• Install and manage new software and hardware;

Job Requirements

Who are you?

• You are technically proficient with at least 3 years of work experience;
• You have an MBO+ or HBO background;
• Experience at an ICT service provider;
• You have knowledge of the complete Office 365 suite, Intune, Microsoft Enterprise & Security Suite;
• You have experience with RMM tooling such as Solarwinds N-Able or Kaseya.

Offer

This is what you get from us:

• A gross salary between €3000 and €3500 depending on your experience;
• Lots of freedom and responsibility as long as you keep customers happy;
• Excellent benefits including a non-contributory pension;
• Company laptop and phone;
• The constant growth that IRIS One is experiencing offers good growth opportunities for you as well;
• A super fun job in an organization where quality and pride are paramount.

Application

Does this sound like a great next step in your career? If so, we look forward to receiving your application.