Helpdesk Engineer

MedIT Solutions; Netherlands; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Salary based on experience

Growth opportunities

Supportive environment

Access to latest technologies

Flexible hours

Remote work potential

Job summary

MedIT Solutions is seeking an motivated Application Helpdesk Engineer to join a small, dedicated team providing second level technical support across the business. You will identify, research and resolve technical issues while guiding users of MedIT’s software solutions.

You will be the first point of contact for clients, offering timely support via phone, email, and chat. Responsibilities include issue diagnosis, documentation, client training, escalation when needed, and contributing to

Qualifications

• Degree in Information Technology, Computer Science, or related field preferred.
• Experience in a helpdesk or technical support role advantageous.
• Proficient in troubleshooting databases, hardware, software, and network issues.
• Experience debugging applications using Visual Studio tools.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• Customer-oriented attitude with focus on high-quality support.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Maintain accurate records of support requests and resolutions in the helpdesk system.
• Assist clients in understanding and using software and hardware solutions.
• Escalate complex issues to higher-level support or specialized teams as needed.
• Monitor system performance and identify potential issues.
• Participate in continuous improvement initiatives to enhance processes and satisfaction.
• Keep the ticketing system up-to-date and inform stakeholders through channels.

Skills

Troubleshooting

Databases

Hardware

Software

Networking

Visual Studio

Communication

Problem Solving

Customer Service

Education

IT/CS degree

Tools

Visual Studio

Job description

Experience:2 Years as Application Helpdesk

Status:Open

Remote:Negotiable

Employment:1 Year with Permanent Option

Introduction:

MedIT Solutions is a dynamic and innovative company dedicated to providing top-notch technical support and solutions
to our clients. We are seeking a motivated and skilled Application Helpdesk Engineer to join our team and help us deliver
exceptional service.

Job Description:

You’ll be joining a small, dedicated team of software engineers to provide second level technical support to
stakeholders across all areas of the business. You will be at the core of identifying, researching and resolving technical issues and will provide ongoing guidance to the MedIT’s software solutions users.

As a Helpdesk Engineer, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. Your primary responsibilities will include:

• Technical Support: Provide timely and effective technical support to clients via phone, email, and chat.
• Issue Resolution: Diagnose and resolve technical issues related to hardware, software, and network systems.
• Documentation: Maintain accurate records of support requests and resolutions in the helpdesk system.
• Client Training: Assist clients in understanding and using software and hardware solutions.
• Escalation Management: Escalate complex issues to higher-level support or specialized teams as needed.
• System Monitoring: Monitor system performance and proactively identify potential issues.
• Continuous Improvement: Participate in continuous improvement initiatives to enhance support processes and client satisfaction.
• Ticket Registration: Keeping the ticketing up-to-date and keeping all stakeholders informed through the communication channels of the ticketing system.

Qualifications:

• Education: A degree in Information Technology, Computer Science, or a related field such as healthcare, finance, insurance, or retail is preferred.
• Experience: Previous experience in a helpdesk or technical support role is an advantage.
• Technical Skills: Proficiency in troubleshooting databases, hardware, software, and network issues.
• Debugging Applications: Using the MS Visual Studio tools being able to step and diagnose the issues.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Customer Service: A customer-oriented attitude with a focus on delivering high-quality support.

• An appropriate salary based on your experience and education.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.
• Flexible working hours and potential for remote work.

Sounds interesting Join the MedIT Solutions team and be part of a team that values innovation, customer satisfaction,
and continuous improvement.