Remote German-Speaking Customer Success Lead

Sustain.Life; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Travel up to 10%

Job summary

Workiva is hiring a Customer Success Manager to be the primary post-sale contact for named accounts, driving adoption of the Workiva Platform and maximizing customer ROI. You will build relationships with stakeholders, advocate internally, and partner with Sales, Services, Marketing, and Engineering to ensure renewal and expansion opportunities.

The role requires a 2-year track record in customer success or related fields, strong communication skills, and ability to travel up to 10%.

Qualifications

• Undergraduate degree or equivalent combination of experience and education in a related field; advanced degree may be considered in lieu of experience
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

Responsibilities

• Drive customer adoption of Workiva solutions
• Ensure continuous ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts and take appropriate actions to resolve
• Ensure customers work toward key milestones of the Customer Journey using Success Plans
• Advocate for customers by providing feedback to internal teams
• Work with Sales to understand renewals details
• Teach customers how to use the Workiva Platform
• Use customer management tools to track communication, issues, and metrics

Skills

Customer success

Customer service

Account management

Sales

Education

Bachelor's degree or equivalent

Job description

Workiva is hiring a Customer Success Manager to be the primary post-sale contact for named accounts, driving adoption of the Workiva Platform and maximizing customer ROI. You will build relationships with stakeholders, advocate internally, and partner with Sales, Services, Marketing, and Engineering to ensure renewal and expansion opportunities.

The role requires a 2-year track record in customer success or related fields, strong communication skills, and ability to travel up to 10%.