Remote-First Monitoring Support Engineer – FinTech Uptime

EPI Company; Amsterdam; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Remote-first culture

EU country work from anywhere up to 3 

Competitive compensation package

Multicultural European company

5,000 training budget

Job summary

EPI offers a remote-first culture and a chance to impact Europe’s payments landscape from anywhere in the EU. You will monitor systems, manage incidents, and support a 24x7 on-call model in collaboration with Product, Engineering and SRE teams.

Your work will involve building dashboards with Datadog and Tableau, analyzing metrics, and continuously improving reliability of a cross-border payments platform.

Qualifications

• 4–10 years in technical/platform monitoring support Engineering.
• Bachelor's degree in computer science, IT, or related field (Master’s a plus).
• Hands-on with APIs, performance monitoring (API SLOs), debugging, and troubleshooting.
• Datadog, log analysis, alerting, and proactive issue detection; dashboards and alerts.
• Strong knowledge of ITIL standards and major incident management.
• Experience with Jira dashboards and reporting tools like Databricks.
• Understanding of SDLC; experience debugging code (Java); familiarity with CI/CD and releases.
• Willingness for 24x7 on-call shifts.

Responsibilities

• Proactively monitor systems to ensure seamless uptime and minimize disruptions
• Rapidly resolve incidents to maintain platform stability and customer trust
• Orchestrate major incident management across cross-functional teams
• Conduct root cause analyses and post-mortems to drive continuous improvement
• Document incidents and resolutions clearly to prevent recurring issues
• Building Monitoring Dashboards, metrics, alerts and optimising alerts.
• Collaborate closely with Product, Engineering, and SRE teams to align technical operations with business needs
• Contribute to building a trusted, innovative, and sovereign European payment solution by reducing reliance on non-European networks
• You will be a part of 24X7 on-call and weekend support

Skills

APIs & SLOs

ITIL standards

SDLC understanding

Java debugging

Education

Bachelors in CS/IT

Tools

Datadog

Jira

Databricks

Tableau

CI/CD

Job description

EPI offers a remote-first culture and a chance to impact Europe’s payments landscape from anywhere in the EU. You will monitor systems, manage incidents, and support a 24x7 on-call model in collaboration with Product, Engineering and SRE teams.

Your work will involve building dashboards with Datadog and Tableau, analyzing metrics, and continuously improving reliability of a cross-border payments platform.