Process Excellence Manager – Remote-First

EPI Company; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remote‑first culture

EU travel up to 3 months/year

Competitive compensation + bonus

Multicultural European company

Training budget €5,000/year

Job summary

European Payments Initiative (Wero) is seeking a Product Operations Manager to design and scale operating models across Product, Engineering and Design.

You will collaborate daily with senior stakeholders and drive governance, planning and data-driven improvements across the PEX organisation.

Qualifications

• Demonstrated experience designing and improving operating models, governance frameworks and organisational processes.
• Strong analytical mindset with KPI reporting and data-driven recommendations.
• Proven ability to influence senior stakeholders and drive cross-functional initiatives.

Responsibilities

• Design and continuously improve operating model for Product, Engineering and Design to enable scalable collaboration.
• Define and optimise governance, planning and SDLC processes across teams.
• Identify bottlenecks and lead continuous improvement to increase delivery effectiveness.
• Establish an operational KPI framework with visibility into performance and delivery health.
• Build dashboards, reporting and insights to support data-driven decisions at leadership level.
• Create scalable knowledge management framework and governance for Confluence and playbooks.
• Support strategic planning and communication on behalf of CPTO and PEX leadership.
• Drive alignment and execution across multiple teams in a fast-growing environment.

Skills

Operating models

Governance frameworks

Organisational processes

Stakeholder management

Analytical mindset

KPI dashboards

Education

Bachelor's or Master's degree in Business, Engineering, Information Systems, Computer Science or related field

Tools

Confluence

Jira

Miro

Microsoft 365

Looker/Power BI

SQL

Product analytics

KPI dashboards

Agile methodologies

SDLC frameworks

Job description

Be part of a movement to change the way Europe pays In today’s digital Europe, payments still feel too complicated. Random delays, confusing rules, extra apps and accounts make it harder than it should be to pay and get paid. The European Payments Initiative is changing that with Wero, a proudly European digital wallet to make payments easier, clearer and more secure. Online, in store, at home and across borders, with your money and data protected under European laws and regulations. Wero is live in Belgium, France, Germany and the Netherlands and launching very soon in Luxembourg and Austria. Backed by 17 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system.

At EPI, you'll help shape how teams collaborate across an entire European fintech from the ground up. We embrace a remote‑first culture, enabling our teams to work remotely from the country they are based in, with in‑person meetings at least once a quarter to foster collaboration and connection.

About The Team

You’ll join the Product, Engineering & Experience (PEX) organisation, working closely with the Chief Product & Technology Officer (CPTO) and the leadership team across Product Management, Engineering and Design. As our Product Operations Manager, you'll act as the connective tissue across teams, helping establish scalable operating models, governance frameworks, reporting, and knowledge management practices that enable hundreds of initiatives to move efficiently across the organisation. You will collaborate daily with Product Directors, Engineering Managers, Designers and senior stakeholders across EPI while contributing to the continuous evolution of our Product, Engineering & Experience organisation as we scale Wero across Europe.

Your impact

• Design, implement and continuously improve the operating model for Product, Engineering and Design to enable efficient collaboration at scale.
• Define and optimise key operational processes such as planning, governance, Software Development Lifecycle (SDLC) and cross-functional ways of working.
• Identify organisational bottlenecks and lead continuous improvement initiatives that increase delivery effectiveness across PEX.
• Establish and maintain an operational KPI framework that provides visibility into performance, delivery health and organisational effectiveness.
• Build dashboards, reporting and operational insights that support data-driven decision‑making across leadership teams.
• Create a scalable knowledge management framework, including governance of Confluence, documentation standards, playbooks and templates.
• Support strategic planning, executive communication and cross‑functional initiatives on behalf of the CPTO and PEX leadership team.
• Drive organisational alignment and execution across multiple teams in a fast‑growing and evolving environment.

Technology stack

We’re Less Interested In Specific Technologies And More Interested In Your Ability To Improve How Technology Organisations Operate. However, Experience With The Following Tools Is Highly Valuable

• Confluence
• Jira
• Miro
• Microsoft 365
• Looker, Power BI or similar reporting platforms
• SQL and data analysis tools
• Product analytics and KPI dashboards
• Agile delivery methodologies
• Software Development Lifecycle (SDLC) frameworks

To succeed, you should meet at least 70% of these requirements

• Demonstrated experience designing and improving operating models, governance frameworks and organisational processes in Product, Engineering or Technology organisations.
• Strong analytical mindset with experience defining KPIs, operational reporting and translating data into actionable recommendations.
• Proven ability to influence senior stakeholders and drive cross‑functional initiatives without direct authority.
• Experience building and maintaining knowledge management systems, documentation frameworks and Confluence governance.
• Experience working in fintech, payments, banking or other highly regulated industries.
• 5+ years of professional experience in Product Operations, Program Management, Business Operations, Strategy & Operations, PMO or a similar operational excellence role within a technology‑driven organisation.
• Bachelor's or Master's degree in Business, Engineering, Information Systems, Computer Science or a related field.
• Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus.
• Thrive in a remote‑first, multicultural environment.

Recruitment steps

• A first call with one of our recruiters
• A team interview focused on Product Operations, operational excellence and stakeholder management
• A final interview with our CPTO
• Hopefully, an offer you can’t refuse

Turn back if …

• You're looking for a highly structured environment where every process already exists.
• You prefer focusing on your own team rather than enabling collaboration across multiple functions.
• You are uncomfortable navigating ambiguity and driving change in a fast‑growing organisation.

What we can offer

• Remote-first culture with quarterly and annual all‑staff in‑person meetups to keep teams connected and collaborative
• Possibility to work from another EU country for up to 3 months per year
• Competitive compensation package, featuring salary, performance‑based bonus, and a thoughtfully designed, high‑quality benefits program
• The opportunity to be part of a multicultural European company
• Learning & development budget: €5,000 training budget per year

Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.