Remote DTC Operations Leader - eCommerce & Fulfillment

Jobgether SRL; Netherlands; Remote; EUR 70,000 - 95,000; Full time

Job summary

Jobgether SRL is seeking an Operations Manager to scale a growing DTC eCommerce business from the Netherlands. The role covers supply chain, inventory, fulfillment, customer service, and team management in a fully remote setting.

You will partner with founders to design scalable processes, establish SOPs, and implement performance dashboards while driving continuous improvement across multiple departments. The ideal candidate thrives in fast-paced environments and delivers measurable results.

Qualifications

• At least 3 years of experience in Operations or General Management within a growing business.
• Direct, in-house experience operating a physical-product DTC or ecommerce brand across multiple departments.
• Demonstrated ability to manage several business functions rather than a single area.

Responsibilities

• Oversee day-to-day operations across the business, identifying bottlenecks and implementing improvements.
• Design and document SOPs, workflows, and scalable systems to improve consistency and efficiency.
• Coordinate supply chain activities, including purchasing, inventory planning, and logistics.
• Oversee inventory levels, 3PL providers, warehousing, shipping, and order fulfillment.
• Support customer service operations and foster collaboration between customer-facing and operational teams.
• Lead recruitment, onboarding, performance management, and team development.
• Drive cross-functional projects from planning through execution with minimal founder involvement.
• Develop KPIs, dashboards, and reporting to provide visibility on performance and opportunities.
• Maintain relationships with suppliers, manufacturers, and logistics partners.
• Identify opportunities to streamline processes and allocate resources effectively.
• Collaborate with founders to translate strategic priorities into actionable plans.

Skills

Operations leadership

General management

DTC eCommerce

Supply chain

Process improvement

Tools

Notion

Job description

Jobgether SRL is seeking an Operations Manager to scale a growing DTC eCommerce business from the Netherlands. The role covers supply chain, inventory, fulfillment, customer service, and team management in a fully remote setting.

You will partner with founders to design scalable processes, establish SOPs, and implement performance dashboards while driving continuous improvement across multiple departments. The ideal candidate thrives in fast-paced environments and delivers measurable results.