Remote Cloud Support Engineer — Linux & Networking

Jobgether SRL; Netherlands; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first work environment

Competitive compensation

Flexible core hours

AI tools access

Professional development

Job summary

Lever, Inc. seeks a Technical Support Engineer based in the Netherlands to manage customer-impacting incidents for a cloud-commerce platform serving large service providers, distributors, and MSPs.

You will own incidents end-to-end, work with Linux, networking, databases, and APIs, and collaborate with developers and product teams to resolve complex issues, while improving documentation and processes in a remote-first environment.

Qualifications

• Bachelor’s degree in CS/Engineering; 3+ years in tech or support engineering.
• Hands-on Linux administration in CentOS/RHEL.
• Strong TCP/IP networking knowledge and subnetting.
• SQL skills for queries and data analysis.
• Experience with REST, SOAP, JSON, XML; OAuth/SAML.
• Remote work experience in distributed teams.
• Excellent written and verbal English communication

Responsibilities

• Own tickets end-to-end from investigation to resolution.
• Provide guidance on product functionality and best practices.
• Diagnose issues using Linux, logs, networking, databases, APIs.
• Maintain ticket records with investigation steps and resolutions.
• Create and improve knowledge-base articles and docs.
• Collaborate with developers and product teams to resolve issues and escalate when needed.

Skills

Linux admin

Networking

SQL

APIs

Troubleshooting

Remote work

English comms

Analytical thinking

Java/Python/C++

Kubernetes

Education

Bachelor’s degree in CS/Engineering

Tools

PostgreSQL

MySQL

Oracle

REST/JSON

OAuth

SAML

Job description

Lever, Inc. seeks a Technical Support Engineer based in the Netherlands to manage customer-impacting incidents for a cloud-commerce platform serving large service providers, distributors, and MSPs.

You will own incidents end-to-end, work with Linux, networking, databases, and APIs, and collaborate with developers and product teams to resolve complex issues, while improving documentation and processes in a remote-first environment.