Remote Client Success & Platform Support Specialist

Assetara Limited; Utrecht; On-site; EUR 40,000 - 60,000; Full time

Job summary

Assetara Limited in the Netherlands is seeking a dedicated Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will serve as a key point of contact for clients, delivering professional, warm, concierge-level account assistance while ensuring adherence to compliance rules.

In this role you will manage client communication, CRM records, scheduled calls, and platform navigation.

Qualifications

• Experience in client-facing roles with strong communication.
• Familiarity with CRM systems and data handling.
• Understanding of SLA processes and compliance requirements.
• Knowledge of data protection and confidentiality rules.
• Ability to work remotely with strict time management.

Responsibilities

• Communicate with clients professionally within Assetara workspace.
• Provide concierge-level support and platform navigation assistance.
• Coordinate scheduled calls and review portfolio context in advance.
• Maintain accurate client notes in the CRM without exposing sensitive data.
• Identify, escalate, and report security or compliance issues promptly.

Skills

Client communication

CRM administration

SLA management

Data protection

Remote work discipline

Compliance awareness

Tools

CRM software

Job description

Assetara Limited in the Netherlands is seeking a dedicated Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will serve as a key point of contact for clients, delivering professional, warm, concierge-level account assistance while ensuring adherence to compliance rules.

In this role you will manage client communication, CRM records, scheduled calls, and platform navigation.