Remote Client Care Specialist for Brokers

Joinimagine; Netherlands; On-site; EUR 53,000 - 67,000; Full time

Job summary

Allianz Trade in the Netherlands is seeking a Customer line Officer to be the frontline contact for brokers and companies. You’ll provide essential information on claims, underwriting, sales and finance, and guide customers to the best service path.

You will use suitable channels—phone, email or chat—while collaborating with sales, underwriting, claims and finance teams to resolve issues and improve the customer experience, with emphasis on accuracy and proactive problem solving.

Qualifications

• Frontline customer handling and relationship-building
• Ability to guide customers to appropriate departments
• Comfort with multiple communication channels (phone, email, chat)
• Collaboration across sales, underwriting, claims and finance teams
• Data accuracy in CRM and case logging

Responsibilities

• Be the first point of contact for brokers and companies
• Provide information on claims, underwriting, sales and finance
• Use the best channel for the customer situation (phone, email, chat)
• Collaborate with multiple departments to resolve requests
• Ensure data recorded in CRM is accurate and thorough

Skills

Remote client management

People skills

IT tools proficiency

AI awareness

English/Dutch fluency

Tools

CRM software

AI tools familiarity

Job description

Allianz Trade in the Netherlands is seeking a Customer line Officer to be the frontline contact for brokers and companies. You’ll provide essential information on claims, underwriting, sales and finance, and guide customers to the best service path.

You will use suitable channels—phone, email or chat—while collaborating with sales, underwriting, claims and finance teams to resolve issues and improve the customer experience, with emphasis on accuracy and proactive problem solving.