CUSTOMER LINE OFFICER

Allianz Trade in The Netherlands; 's-Hertogenbosch; On-site; EUR 53,000 - 67,000; Full time

Job summary

Allianz Trade in the Netherlands seeks a Customer line Officer to be the first point of contact for brokers and companies, delivering clear information across claims, underwriting, sales and finance. You will support customers via phone, email or chat, using CRM tools to log interactions and escalate where needed.

You will collaborate with multiple departments to ensure accurate guidance, while striving to enhance customer satisfaction and service levels in a Dutch context, including

Qualifications

• Fluent English and Dutch.
• Experience in risk analysis (financial and accounting).
• Strong remote client management and service orientation.

Responsibilities

• Serve as first point of contact for brokers and companies.
• Provide information on claims, underwriting, sales and finance.
• Use IT tools and CRM to document and track interactions.
• Route complex cases to the right team for resolution.
• Contribute to achieving service targets and high customer satisfaction.

Skills

Remote client management

People skills

IT tools

AI tools understanding

English

Dutch

Job description

Join us as a Customer line Officer at Allianz Trade and you’ll be at the heart of the action!

As our customers’ trusted advisor, you’ll communicate vital information about claims, underwriting, sales and finance. And by keeping our customers happy, you’ll keep them coming back, and help us to grow our business.

We’re one of the most trusted insurance and asset management companies in the world. We’re a diverse and inclusive workforce, and we care about our people – their ambitions, dreams and challenges.

So, if you can live our international values and give excellent local customer service, we’ll work towards securing your future and open up career opportunities around the globe.

About The Role

As one of our customer line officers you’ll be the first point of contact for brokers and companies. They’ll rely on you and your team to give them the information they need, when they need it.

Put customers first

You’ll adopt the Allianz philosophy of customer centricity and use our customer experience habits to create positive interactions with everyone you support.

Communicate in the best way for our customers

Whether you’re working with small companies, large companies or brokers, you’ll use the best channel (phone, email or chat) for your customer and the situation.

Collaborate with multiple departments

You’ll use your knowledge and expertise to give your customers what they need to know about products and services across our sales, underwriting, claims and finance teams.

You’ll use your judgement to decide when to help directly and when it’s time to pass a customer on. And when you do, you’ll pass them to the right person in the right team, so they can review what’s happened and resolve things effectively.

Be efficient and effective with IT tools

You’ll record and follow up customer contact and requests in our customer care tools. You’ll also make sure the data you and your team record on the customer relationship management (CRM) platform is accurate and thorough – especially for customer contact cases.

You’ll spot technical problems customers are having and work with the IT team to raise them quickly and effectively.

You’ll encourage and assist customers and brokers to self-serve when it’s the best option for them, so they always get the best experience.

Help us meet our service targets

You’ll be encouraged to achieve your performance goals in areas like:

• customer satisfaction
• addressing customer queries on the first call
• achieving service levels (for example, closing tickets in the timeframe in our service level agreement)
• keeping up with our targets for the number of calls, emails and chats we handle
• reducing the number of customers who give up before they get through to us.

Be a team player

You’ll show your team spirit by always looking to improve the way you communicate, and through the quality and efficiency of your work.

Uphold Our Corporate Responsibilities

You’ll make sure all your work is in line with our standards, policies and regulatory guidelines – including data protection.

We’ll also expect you to be proactive about continuously improving your product and service knowledge at Allianz Trade, providing us feedback and helping us to augment our business performance.

Who We’re Looking For

You’ll be a great fit if you:

• have great remote client management skills – you’re friendly and helpful, you care about tailoring your service to each customer, you’re an active listener, you work hard to give first-class customer service and build high-quality relationships
• have excellent people skills and teamwork – including being able to liaise with expert colleagues to provide the right information to customers
• are comfortable using IT tools and adopting new technology to improve our service
• Understand the Allianz Trade value proposition and main customer touchpoints on the related customer journey.
• Basic understanding and training in Artificial Intelligence (AI) tools.

You’ll Be An Even Better Fit If You

• speak fluent English and Dutch
• have a previous experience in risk analysis (financial and accounting analysis) as 70% of the calls we get are about risk.

Salary

Due to the European Pay Transparency Directive, the salary range for the offered position is set between €52,700 gross and €67,300 gross.

The exact determination of the starting salary will depend on the evaluation of the candidate's profile in relation to the required qualifications.

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.