Senior Claims Handler (m/f/d)

Allianz Commercial; Rotterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Bonus scheme

Pension

Private healthcare

Job summary

Allianz Commercial in Rotterdam is seeking a Senior Claims Handler to join our team, handling end-to-end claims for engineering lines and managing client relationships.

Reporting to Head of Claims Belgium & Netherlands, you will collaborate with underwriters, risk consultants and operations, drive IT/digital projects, and ensure accurate claims administration.

Fluent Dutch and English are required; we offer a hybrid work model and a competitive compensation package.

Qualifications

• Significant experience handling claims for corporate clients, with a focus on Engineering lines.
• Solid understanding of coverage principles and claims resolution strategies.
• Strong knowledge of relevant legal frameworks, processes, guidelines, and litigation management.
• Fluency in Dutch and English for a market-facing role in a multicultural environment.

Responsibilities

• Handle end-to-end local and international claims in Engineering.
• Input, process, and maintain accurate claims records (reserves, payments).
• Produce management information reports (e.g., monthly major claims movements).
• Prepare referral documentation and materials as needed.

Skills

Claims handling

Engineering claims

Dutch & English fluency

Interpersonal skills

Negotiation

Microsoft 365 / Excel

AI-driven insights

Tools

Microsoft 365

Excel

Digital claims solutions

Job description

Senior Claims Handler – Rotterdam

At Allianz Commercial, we are committed to delivering superior claims experiences to our customers: before, during, and after a loss. We are looking for a new Senior Claims Handler to join our team based in Rotterdam.

Reporting to the Head of Claims Belgium & Netherlands, you will play a key role in ensuring effective and efficient claims handling across the lines of business in scope. Your responsibilities will include creating and maintaining strong, professional relationships with brokers, collaborating with other departments to ensure accurate claims administration, and completing general claims administration tasks. You will manage a portfolio of clients and serve as their primary point of contact for all claims‑related matters.

Specific Responsibilities

• Handle end-to-end both local and international claims in Engineering.
• Input, process, and maintain accurate claims records (e.g., reserves, payments) for designated accounts.
• Produce management information reports (e.g., monthly major claims movements).
• Prepare referral documentation and materials as needed.
• Report loss information internally and externally.
• Work with other teams during the claims handling process, such as Risk Consulting, Underwriting, and Operations, as well as with colleagues in our offices abroad.
• Participate in IT/digital projects to share your technical insights, e.g., as a Subject Matter Expert.

Qualifications

• Significant experience in handling claims for corporate clients, with a strong focus on Engineering lines.
• Solid understanding of coverage principles and claims resolution strategies.
• Strong knowledge of relevant legal frameworks, processes, guidelines, and litigation management.
• Fluency in Dutch and English as this is a market‑facing function in a multi‑cultural environment.
• Knowledge of reserving principles and practices.
• Highly organized, with the ability to prioritize tasks, work autonomously, and meet deadlines.
• Strong interpersonal skills, business acumen, and the ability to negotiate effectively.
• Positive team spirit, with a proactive attitude and eagerness to learn and grow.
• Proficient in Microsoft 365, particularly Excel, with experience using digital claims solutions.
• You should be able to integrate AI‑driven insights into your work to optimize outcomes and support broader organizational goals.

What’s in it for you?

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognises the value of striking a balance between in‑person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Equal Opportunity

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. If you need any adjustments to be made during the application and selection process, please email [e-mail].