Remote Client Services Advisor

Allianz Trade in The Netherlands; 's-Hertogenbosch; On-site; EUR 53,000 - 67,000; Full time

Job summary

Allianz Trade in the Netherlands seeks a Customer line Officer to be the first point of contact for brokers and companies, delivering clear information across claims, underwriting, sales and finance. You will support customers via phone, email or chat, using CRM tools to log interactions and escalate where needed.

You will collaborate with multiple departments to ensure accurate guidance, while striving to enhance customer satisfaction and service levels in a Dutch context, including

Qualifications

• Fluent English and Dutch.
• Experience in risk analysis (financial and accounting).
• Strong remote client management and service orientation.

Responsibilities

• Serve as first point of contact for brokers and companies.
• Provide information on claims, underwriting, sales and finance.
• Use IT tools and CRM to document and track interactions.
• Route complex cases to the right team for resolution.
• Contribute to achieving service targets and high customer satisfaction.

Skills

Remote client management

People skills

IT tools

AI tools understanding

English

Dutch

Job description

Allianz Trade in the Netherlands seeks a Customer line Officer to be the first point of contact for brokers and companies, delivering clear information across claims, underwriting, sales and finance. You will support customers via phone, email or chat, using CRM tools to log interactions and escalate where needed.

You will collaborate with multiple departments to ensure accurate guidance, while striving to enhance customer satisfaction and service levels in a Dutch context, including