Relocation Consultant | Netherlands

Eres Relocation Group; Amsterdam; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Eres Relocation Group seeks a Relocation Consultant to deliver relocation services to employees relocating to or from the Netherlands. You will manage overall assistance and collaborate with in-house immigration consultants to handle permit processes when needed, coordinating with Field Consultants and other parties involved.

Responsibilities include coordinating services for corporate clients, communicating with HR and transferees, booking town hall appointments, organizing home and school

Qualifications

• Bachelor degree or higher.
• 1+ year of working experience.
• If you are not Dutch, you have lived in The Netherlands for at least 5 years and hold a valid residence and work permit.
• Team spirit.

Responsibilities

• Coordinate assigned relocation services for corporate clients.
• Communicate with Client HR or RMC and send regular updates.
• Coordinate with eres Field Consultants and third-party providers involved.
• Book appointments at town halls, expat centers, IND desks, GGD offices and banks.
• Organise Home and School Finding Programs.
• Update transferee files and process invoices in Onyx.
• Prepare invoices and payment requisitions.
• Attend training sessions and team meetings.

Skills

Attention to detail

Organised

Diplomatic

IT literate

Interpersonal skills

Proactive attitude

Customer service

Education

Bachelor's degree

Tools

Onyx

Job description

As a member of the eres Netherlands operations team, a Relocation Consultant delivers Relocation Services to our clients’ employees relocating to or departing from the Netherlands. You will be managing the overall assistance and, where you would not be taking care of the immigration permit applications yourself, you will be working closely together with our in-house immigration consultants to seamlessly take control where the relocation process starts with orientation, home finding, town hall registration, driving licence exchange, school finding and all other destination services. In your service delivery, you will be closely working together with and managing our Field Consultants and other parties involved.

In short:

• Coordinate assigned relocation services for various corporate clients
• Communicate with Client HR or RMC throughout service delivery, sending regular updates
• Communicate with client employee (assignee) from the start of the service delivery right through to completion
• Book appointments at town halls, expat centers, IND desks, GGD offices and banks
• Organise Home and School Finding Programs
• Research specific assignee needs, including expat organisations, parking, leisure activities, events, language schools
• Coordinate with eres Field Consultants and third-party providers involved
• Handle administrative tasks such as establishing/cancelling utility contracts, municipal registration, address change, and vehicle imports
• Update transferee files and process incoming invoices in Onyx, our corporate case management system
• Prepare invoices and payment requisitions
• Send and follow up on assignee questionnaires
• Control Field Consultants costs and expenses
• Attend training sessions and team meetings

Candidate Profile

Personality

This role is ideal for someone who has a keen eye for detail and an interest in working with people from different cultures, is well organised, stays calm under pressure, and oversees processes and implications. We are looking for a diplomatic and communicative individual who is IT literate, with a down-to-earth, proactive attitude and strong administrative and interpersonal skills. Additionally, the Relocation Consultant should possess a healty curiosity and enjoy service delivery.

Experience

• Ideally, you have lived abroad yourself, whether that was for study or otherwise. Perhaps you have worked in the airline or hospitality industry.
• Working experience in the Mobility Industry (preferred)
• Education level at least Bachelor.

Requirements

• Bachelor degree or higher
• 1+ years working experience
• If you are not Dutch, you have lived in The Netherlands for at least 5 years and hold a valid residence and work permit
• Team spirit

We offer

Working ineresmeans working in an international work environment as part of a growing & dynamic team. There are always opportunities to share ideas and collaborate with colleagues in the different countries where we have offices. We also offer training programs and career paths.

We especially focus on personal and professional development through training and empowerment at an early stage of the career. We are committed to helping all employees reach their full potential as quickly as possible. We put people first, that means our employees too.We manage the needs that come up with a flexible work location policy, and the possibility of working from home 2 to 3 days per week. We measure performance by results, not by number of “connected hours.”

AllEresians meet once a year in one of our countries. The receiving office organises a few days with team-building activities and getting-to-know-each-other social events. Let’s hope you will be joining us too for our next EresDay!

And you feel that you could be an asset to our organization