Regional Tech Support & Customer Success Manager

Axon; Amsterdam; Remote; EUR 70,000 - 110,000; Full time

Job summary

Axon is seeking a Regional Support Manager to drive customer success and technical adoption of Axon products across Public Safety and related sectors. The role involves acting as a technical expert, liaising with customers and partners, and supporting adoption through persistence and execution.

Travel up to 40% nationally and internationally is required. The position is remote, with work planned around customer sites as needed.

Qualifications

• Fluent Dutch and English written and verbal communication is essential.
• Strong technical foundation including networking, SaaS platforms, Windows environments and enterprise software.
• Ability to travel up to 40% internationally and work across borders.

Responsibilities

• Become the dedicated technical expert across the Axon ecosystem and product deployments.
• Serve as a technical liaison between Axon, customers, and delivery partners.
• Follow-up on all customer requests and support ongoing adoption.
• Coordinate with the sales team to support existing customers.
• Manage tickets and RMA through the adoption life cycle.

Skills

Dutch language proficiency

English language proficiency

Technical liaison

Customer success

Tools

Salesforce

Trello

MS Office

Job description

Axon is seeking a Regional Support Manager to drive customer success and technical adoption of Axon products across Public Safety and related sectors. The role involves acting as a technical expert, liaising with customers and partners, and supporting adoption through persistence and execution.

Travel up to 40% nationally and internationally is required. The position is remote, with work planned around customer sites as needed.