Regional PV Inverter Support & Training Engineer

Sungrow; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Sungrow in Amsterdam is looking for a Distribution Service Engineer to support the Green-Energy mission. You will manage the hotline system for distributors, installers and end users, and train partners in the region.

You will also perform onsite troubleshooting with the regional partner success manager, participate in pre-sale visits with the account manager, and develop FAQs and online courses. Regular regional performance reporting is required.

Qualifications

• BA or higher in electrical engineering or equivalent.
• At least 3 years of after-sales or technical support experience for PV/ESS/O&M.
• Experience in inverter is preferred.
• Native Dutch or French and English at least B2 level.
• Excellent Microsoft Office skills.
• 5%-10% travel to local market and EU center.

Responsibilities

• Manage hotline/ticket system for distributors/installers/end users.
• Train distributors/installers in the related region.
• Onsite troubleshooting with partner success manager in the region.
• Pre-sale customer visits with account manager in the region.
• Create/record FAQs and online courses for the related region.
• Provide weekly/monthly/quarterly/annual regional performance reports to the center.

Skills

Independent work

MS Office

Problem solving

Education

Bachelor or higher in electrical engineering

Tools

Microsoft Office

Job description

Sungrow in Amsterdam is looking for a Distribution Service Engineer to support the Green-Energy mission. You will manage the hotline system for distributors, installers and end users, and train partners in the region.

You will also perform onsite troubleshooting with the regional partner success manager, participate in pre-sale visits with the account manager, and develop FAQs and online courses. Regular regional performance reporting is required.