Regional BESS Service Lead

Fluence Energy Poland; Amsterdam; Sur place; EUR 100 000 - 140 000; Plein temps

Résumé du poste

Fluence Energy is seeking a Manager Services to lead regional service operations under LTSA for BESS assets across multiple countries. You will lead a team of Service O&M Supervisors, manage subcontractors and warranties, and ensure service activities meet safety and contractual requirements.

You will own regional KPIs, interface with customers, coordinate handovers, and drive continuous improvement, with travel regionally and a focus on digital tools and AI-enabled service workflows.

Qualifications

• Bachelor’s degree with a minimum of 7 years of relevant experience, or a Master’s degree with at least 5 years of relevant experience.
• Proven experience leading service, operations, or O&M teams in a regional or multi-site environment.
• Experience managing LTSAs, O&M contracts, or long-term service agreements for complex assets.
• Strong commercial and financial understanding, including cost control, warranty management, and contractual alignment.
• Excellent communication and stakeholder management skills, including customer-facing leadership.
• Fluency in English.
• Valid driver’s licence and willingness to travel regionally as required.

Responsabilités

• Lead, coach, and develop Service O&M Supervisors, ensuring safe, consistent, and high-quality service execution across all sites.
• Own the execution of LTSAs, ensuring contractual scope, performance obligations, and commercial alignment across the regional portfolio.
• Act as the primary customer interface for service operations, managing relationships, expectations, and escalations to ensure high levels of customer satisfaction.
• Drive regional service performance against agreed KPIs, including system availability, safety metrics, and effective use of digital and AI-enabled service tools, ensuring robust root cause analysis for major or recurring issues.
• Plan regional operations by allocating resources, balancing workloads, and coordinating service activities to drive operational efficiency.
• Manage customer and OEM warranty obligations, including claims, extensions, and resolution of complex warranty-related topics.
• Lead subcontractor selection and onboarding, supporting RFQs, proposal evaluations, and contract negotiations.
• Oversee subcontractor performance across the region, ensuring compliance with contracts, SLAs, KPIs, and safety requirements.
• Ensure compliance with local regulations, safety standards, and operational requirements across all countries of operation, proactively identifying and addressing gaps.
• Take commercial ownership of service delivery, ensuring additional works are correctly quoted, billed, and collected, while supporting upsell opportunities.
• Address complex customer and subcontractor issues by applying LTSA and O&M contract clauses and proactively closing contractual ambiguities.
• Collaborate with Delivery, Sales, OEMs, and customers to ensure smooth project handovers and operational readiness at the start of commercial operation.
• Support the Services Director in implementing regional service strategy, cost control, and continuous improvement initiatives.
• Ensure timely escalation, prioritisation, and resolution of operational issues through internal ticketing and incident-management tools.

Connaissances

Leadership

O&M Management

LTSA Experience

Contract Management

Finance & Cost Control

Stakeholder Management

English Fluency

Willing to Travel

Formation

Bachelor’s degree + 7 years of relevant experience

Master’s degree + 5 years of relevant experience

Outils

CMMS

Ticketing Systems

Digital Service Platforms

Description du poste

Fluence Energy is seeking a Manager Services to lead regional service operations under LTSA for BESS assets across multiple countries. You will lead a team of Service O&M Supervisors, manage subcontractors and warranties, and ensure service activities meet safety and contractual requirements.

You will own regional KPIs, interface with customers, coordinate handovers, and drive continuous improvement, with travel regionally and a focus on digital tools and AI-enabled service workflows.