Regional Airfreight Control Tower Lead

Maersk; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Maersk is seeking an experienced Airfreight Operations Leader to drive end-to-end shipment visibility, exception management and cross-functional coordination across multiple sites in the Netherlands. The role focuses on optimizing on-time performance, service levels and operational resilience.

You will lead cross-location teams, own escalation processes, and partner with customers to ensure adherence to SOPs and KPIs while driving continuous process improvements.

Qualifications

• Extensive experience in airfreight operations, import/export and warehouse processes.
• Proven leadership with responsibility for operational teams across sites.
• Experience in multi-site coordination and regional operational alignment.
• Track record in budget responsibility and performance management.
• Experience driving strategic initiatives and cross-functional projects.
• Strong problem-solving with exception management and continuous improvement.

Responsibilities

• Ensure full transparency of shipment flows across the regional network via dashboards and tracking tools.
• Maintain real-time visibility of milestones, shipment status, and risks.
• Lead escalation and resolution of operational exceptions and disruption management.
• Coordinate cross-functional responses between stations, gateways, carriers, and customer service teams.
• Drive root cause analysis and implement corrective actions to prevent recurrence.
• Provide regular reporting and insights to regional leadership.
• Monitor KPIs like on-time performance and service reliability.
• Align operations across stations, gateways, procurement, and customer service.
• Support routing decisions and operational continuity across the region.

Skills

Airfreight operations

Leadership

Cross-site coordination

Budget responsibility

Data-driven performance management

Tools

Dashboards

Job description

Maersk is seeking an experienced Airfreight Operations Leader to drive end-to-end shipment visibility, exception management and cross-functional coordination across multiple sites in the Netherlands. The role focuses on optimizing on-time performance, service levels and operational resilience.

You will lead cross-location teams, own escalation processes, and partner with customers to ensure adherence to SOPs and KPIs while driving continuous process improvements.