Receptionist - On-Call - NH Collection Eindhoven Centre

Minor Hotels Europe & Americas; Eindhoven; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Bonus up to 100%

Refer-a-friend bonus

Employee rates

F&B discount 30%

Friends & Family discount

Shop discounts

Team building events

Growth opportunities

Salary scale Horeca

Zusammenfassung

NH Collection Eindhoven is seeking a Front Office team member to welcome guests and provide attentive service, ensuring memorable stays. You will engage with guests during check-in/check-out and coordinate with other departments to fulfill requests.

With alternating shifts (morning, evening, night), you will balance guest needs, computer systems, and teamwork. The role offers growth within Minor Hotels and access to staff benefits across the group.

Qualifikationen

• Customer-centric hospitality mindset.
• Ability to stay composed in busy moments.
• Willingness to work alternating shifts (morning, evening, night).
• Interest in computers and learning new systems.

Aufgaben

• Welcome guests and provide heartfelt service to ensure an extraordinary stay.
• Check today's arrivals and communicate details to the Desk Manager and other departments.
• Handle phone calls and emails during the morning rush and maintain a tidy front desk.
• Prepare handover for the evening shift and manage cash register handover.

Kenntnisse

Guest service excellence

Calm under pressure

Shift flexibility

Tech-savvy

Jobbeschreibung

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Location: Eindhoven, NL The Netherlands

Department: Front Office

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Your Day-to-Day at NH Collection

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

Excellence begins with you – Your qualities

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Beyond the ordinary: Your Benefits at NH Collection

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide;
• Salary based on your experiences starting from Horeca CLA scale 5.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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