Quality & Process Excellence Lead - Logistics

Jingdong Development France; Zuid-Holland; On-site; EUR 90,000 - 130,000; Full time

Job summary

JD.com in the Netherlands seeks a senior Quality Manager to oversee large-scale distribution center quality, coordinating warehousing, transport and installation to ensure end-to-end process excellence.

You will define strategies, KPI targets, and a proactive quality model to prevent issues, monitor risk, and drive continuous improvement across all interfaces with suppliers and service providers.

Qualifications

• Extensive experience in quality management for large-scale warehouses and logistics.
• Strong analytical and problem-solving skills with a data-driven approach.
• Leadership to drive cross-department quality initiatives and audit programs.

Responsibilities

• Own and optimize quality management for a large-scale distribution center (warehousing, transport, installation).
• Define quality strategies, goals and KPIs (damage rate, CSAT, on-time, returns).
• Coordinate across warehousing, transport, customer service, installation and partners for closed-loop improvements.
• Lead root-cause analyses of quality incidents, implement improvements, and drive training and audits.
• Analyze operations data and feedback; produce quality reports and support management decisions.

Job description

JD.com in the Netherlands seeks a senior Quality Manager to oversee large-scale distribution center quality, coordinating warehousing, transport and installation to ensure end-to-end process excellence.

You will define strategies, KPI targets, and a proactive quality model to prevent issues, monitor risk, and drive continuous improvement across all interfaces with suppliers and service providers.